Andrea Moschitto
Briarcliff Manor
Summary
Dynamic Senior Regional Manager with extensive experience at JAG Physical Therapy, excelling in team leadership and staff development. Proven track record in optimizing operational efficiency and enhancing patient satisfaction. Skilled in recruitment and problem-solving, driving revenue growth while fostering a collaborative work environment across multiple locations.
Dedicated administrative professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Senior Regional Manager
JAG Physical Therapy
10.2022 - Current
- Oversee operations of 15 physical therapy offices across Manhattan, Westchester, and the Bronx, ensuring seamless delivery of services and compliance with healthcare regulations.
- Lead and manage a team of 30+ employees, including office managers and administrative staff, fostering a collaborative and high-performance work environment.
- Develop and implement strategic plans to optimize office efficiency, patient satisfaction, and revenue growth.
- Coordinate recruitment, training, and professional development programs to ensure staff are equipped with the skills and knowledge to excel.
- Monitor and analyze office performance metrics, identifying areas for improvement and implementing actionable solutions to meet organizational goals.
Regional Manager
JAG Physical Therapy
11.2021 - 10.2022
Assistant Regional Manager
JAG Physical Therapy
03.2021 - 11.2021
Office Manager
JAG Physical Therapy
12.2019 - 03.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Patient Care Coordinator
JAG Physical Therapy
11.2014 - 12.2019
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Education
SUNY Potsdam
Potsdam, NYSkills
- Staff training and development
- Attention to detail
- Reliability
- Customer service
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
- Team leadership
- Recruitment and hiring
- Schedule management
- Negotiation
Timeline
Senior Regional Manager
JAG Physical Therapy
10.2022 - Current
Regional Manager
JAG Physical Therapy
11.2021 - 10.2022
Assistant Regional Manager
JAG Physical Therapy
03.2021 - 11.2021
Office Manager
JAG Physical Therapy
12.2019 - 03.2021
Patient Care Coordinator
JAG Physical Therapy
11.2014 - 12.2019
SUNY Potsdam
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