Andrea Muarzin-O'Connor
Rochester,NH
Overview
2
2
years of professional experience
Work History
Shift Lead
Golicks Dairy Bar
05.2022 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Community Service
Terra Cota Pasta
07.2023 - 08.2023
- Maintained clean facilities to better serve program needs.
- Established and maintained relationships with local organizations to coordinate volunteer efforts.
Personal Shopper
Walmart
11.2022 - 03.2023
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Hostess
Ikko Japanese Sushi & Steak House
11.2021 - 05.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess
Governors Inn
06.2021 - 08.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Spaulding High School
Rochester, NH06.2024
Skills
- Performance Improvement
- Team Motivation
- Conflict Resolution
- Customer Service Management
- Problem-Solving
Accomplishments
- 5 years of varsity Cheerleading, 2017- 2019 and 2020- 2023. Senior Captain year 5.
- Manager of Boys Basketball, 2020
- Diversity Alliance, 2021- 2024
- National Honors Society, 2023- 2024
- Spanish Honors Society, 2023-2024
- Health Occupation Student Of America (HOSA), 2023-2024
Timeline
Community Service
Terra Cota Pasta
07.2023 - 08.2023
Personal Shopper
Walmart
11.2022 - 03.2023
Shift Lead
Golicks Dairy Bar
05.2022 - Current
Hostess
Ikko Japanese Sushi & Steak House
11.2021 - 05.2022
Hostess
Governors Inn
06.2021 - 08.2021
Spaulding High School