Andrea Mundey
Dade City,FL
Overview
14
14
years of professional experience
Work History
Server
First Watch
Wesley Chapel, FL
05.2021 - Current
- Delivered attentive and friendly service by accurately taking and processing orders, anticipating guest needs and moving quickly and efficiently to minimize wait time and provide guest satisfaction.
- Streamlined communication with kitchen staff to enhance the speed and accuracy of food preparation and delivery.
- Built rapport with guests to encourage repeat business and positive reviews.
- Operated POS systems to input orders, split checks, process cash and card payments.
Personal Shopper / Delivery Driver
Instacart
Zephyrhills, FL
07.2018 - Current
- Provided excellent customer service with direct communication and attentiveness to meet customer needs and timeline.
- Calculated the best routes for driving to customer’s locations, taking into account factors such as traffic, weather and road construction.
- Used listening and problem-solving skills to quickly resolve concerns and provide alternative options and accommodations optimizing best results.
- Secured and loaded items with proper care to avoid damage during transportation.
Elderly Caretaker
Family
Zephyrhills, FL
06.2018 - 09.2021
- Managed complex schedules, coordinated medical appointments, handled finances, advocated for services, and supported physical and emotional well-being.
- Provided compassionate care, ensuring comfort and safety for the elderly.
- Assisted with daily living activities, enhancing independence and quality of life.
- Administered medications accurately, following prescribed schedules diligently.
- Developed personalized care plans in collaboration with healthcare professionals.
- Cleaned, disinfected, wrapped, and bandaged wounds.
Waitress/Hostess/Cashier
BJ's Restaurant & Brewhouse
Laurel, MD
04.2017 - 05.2018
- Monitored food distribution, verified guidelines for special diets and delivered meals to recipients quickly and efficiently.
- Memorized over 100 menu items, rotating specials and appropriate drink pairings leading to higher sales daily.
- Executed quality assurance practices to provide positive customer dining experiences.
- Trained incoming staff regarding restaurant's practices, culture and procedures.
- Performed opening, closing, and shift change duties accurately to keep restaurant working smoothly and ready to meet all customer needs.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Waitress/Hostess/Cashier
Red Lobster
Laurel, MD
05.2015 - 04.2017
- Provided thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained cleanliness of dining room, lobby and service areas.
- Performed opening, closing and shift change duties accurately to keep restaurant working smoothly and ready to meet all customer needs.
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Trained incoming staff regarding restaurant's practices, culture and procedures.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
Concession Attendant
UMD
College Park, MD
04.2015 - 09.2016
- Used sales techniques such as suggestive selling and others.
- Gave out product samples, answered questions, and assisted customers in finding what they needed.
- Oversaw customer deliveries and assisted with order fulfillment to ensure employer and customer satisfaction.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Used cash registers and POS systems to request and record customer orders and compute bills.
Child Caretaker
Corporate Kids
D.C., DC
08.2014 - 04.2016
- Changed diapers, bathed and dressed babies, and prepared bottles and feeding equipment.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Regulated schedules to provide a healthy balance between rest, learning, and play.
- Kept track of indoor and outdoor playtime by directing activities and keeping an eye out for potential dangers.
- Created nurturing, safe environments for children to help them develop emotionally, socially, and intellectually.
- Created games and activities using arts and crafts to support learning and verbal skills.
- Kept detailed daily records of each child's activities, behaviors, meals, and naps.
Waitress/Hostess/Cashier
Denny's
Laurel, MD
03.2012 - 05.2014
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Education
High School - undefined
Laurel High School
Laurel, MDSkills
Effective communication
Upselling and advertising
Multi-Task management
High-volume dining
POS/Food safety knowledge
Customer satisfaction
Heavy lifting
Creative problem solving
Time management skills
Memorization
Timeline
Server
First Watch
05.2021 - Current
Personal Shopper / Delivery Driver
Instacart
07.2018 - Current
Elderly Caretaker
Family
06.2018 - 09.2021
Waitress/Hostess/Cashier
BJ's Restaurant & Brewhouse
04.2017 - 05.2018
Waitress/Hostess/Cashier
Red Lobster
05.2015 - 04.2017
Concession Attendant
UMD
04.2015 - 09.2016
Child Caretaker
Corporate Kids
08.2014 - 04.2016
Waitress/Hostess/Cashier
Denny's
03.2012 - 05.2014
High School - undefined
Laurel High School