Andrea Munoz
Albuquerque,NM
Summary
Versatile Community Manager with successful history of meeting occupancy and payment goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Community Manager
Pacificap Management
Albuquerque, New Mexico
10.2025 - Current
- Managed resident communications for Pacificap Management community inquiries and concerns.
- Organized resident events to enhance community engagement and foster relationships among residents.
- Developed and implemented strategies to increase community engagement.
- Enhanced tenant satisfaction by addressing concerns and facilitating seamless move-in and move-out processes, including showing units, processing leases, and managing renewals.
- Coordinated lease renewals, move-ins, and move-out paperwork with residents.
- Addressed service requests using professional communication and conflict resolution.
- Monitored rent payments and reported account issues to management.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Maintained resident files, lease records, and office documentation.
- Responded to customer inquiries in a timely manner.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Processed work orders and followed up with maintenance teams.
- Scheduled property inspections and prepared community access notices.
- Improved NOI through rent growth and expense management.
- Oversaw the recruitment and training of new community team members.
- Negotiated with vendors and service providers for community events.
- Compiled monthly reports on community metrics to track progress towards goals and identify areas for improvement.
- Compiled reports on website traffic, conversions, and other metrics.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Prepared and submitted monthly tenant visit logs.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Developed comprehensive documentation for internal use.
- Recommended clarifications and changes in program policies to director of property management.
- Assisted in preparing legal pleadings, motions and other related documents for court filing.
- Reviewed, organized and prepared legal documents for filing in court.
Community Assistant Manager
Pacificap Management
Albuquerque, NM
11.2024 - 11.2025
- Managed resident communications for Pacificap Management community inquiries and concerns.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Addressed service requests using professional communication and conflict resolution.
- Monitored rent payments and reported account issues to management.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Led crisis management efforts to address community concerns promptly.
- Implemented loyalty programs to reward active community members.
- Responded to incoming calls from clients and addressed their inquiries. and addressed inquiries from various parties, utilizing active listening and open-ended questions to effectively resolve issues.
- Scheduled property inspections and prepared community access notices.
- Interacted with customers through online forums, chatbots, and emails to address their questions.
Early Childhood Educator
La Petite
08.2020 - 09.2022
- Planned age-appropriate lessons for early childhood development.
- Provided a safe and stimulating learning environment for young children.
- Implemented hands-on, play-based strategies for experiential learning.
- Organized indoor and outdoor playtime activities to promote physical and mental development of children.
- Encouraged creativity through art, music, dramatic play and other creative activities.
- Supported La Petite classroom routines and daily learning activities.
- Supervised children during indoor and outdoor play.
- Maintained safety standards and licensed childcare procedures.
- Maintained a clean classroom environment ensuring toys are sanitized regularly.
- Observed child behavior and documented developmental progress.
- Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
- Assisted students with special needs by providing additional support when required.
- Prepared snacks, meals, and classroom materials.
- Stuck to daily routines to help children feel comfortable and promote development.
- Maintained accurate records of student attendance, assessments and progress reports.
- Participated in professional development opportunities to stay current with early childhood education research and best practices.
- Monitored student progress to ensure cooperation and growth.
- Assisted with planning, preparing and serving meals according to dietary requirements.
Cashier Team Lead
ABQ Bio Park
Albuquerque, NM
03.2018 - 08.2020
- Supervised cashier shifts across zoo, aquarium, and botanical garden admissions
- Processed customer payments efficiently to consistently meet and exceed productivity targets.
- Balanced cash drawers and prepared daily deposits for finance review
- Maintained accurate logs for cash handling and reconciled registers to ensure financial accountability
- Resolved guest ticketing issues at entrance and gift shop registers
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Cultivated strong relationships with team members to enhance collaboration and team dynamics.
- Assisted customers with locating items within the store when requested.
- Scanned items, applied pricing, and bagged groceries efficiently to maintain workflow. customer groceries quickly to keep lines moving.
- Handled customer payments accurately at the point of sale. promptly for customers to exceed productivity standards.
Education
Highland High School
Albuquerque, NMSkills
- Lease administration
- Property management
- Resident relations
- Community engagement
- Property inspections
- Rent collection
- Payment processing
- Tenant and eviction laws
- Daily operations management
- Vendor management
- Vendor coordination
- Report preparation
- Records management
- Data analysis
- Trend analysis
- Web analytics
- Digital marketing
- Online advertising
- Leasing strategy development
- Crisis management
- Conflict resolution
- Problem solving
- Professional communication
- Customer service
- Customer support
- Team leadership
- Team recruitment
- Team collaboration
- Time management
- Schedule planning
- Multitasking and organization
- Attention to detail
- Adaptability and flexibility
- Community outreach
- Property tour coordination
- Property tours
- Feedback collection
- Sales support
- Administrative support
- Maintenance and repair coordination
- Maintenance
- Public speaking
- Multilingual communication
- Maintenance
- Conflict handling
- Staff management
- Maintenance
Languages
English
Professional
Spanish
Professional
Certification
- CPR Certified
Accomplishments
- AANM Crime-Free Certification
Timeline
Community Manager
Pacificap Management
10.2025 - Current
Community Assistant Manager
Pacificap Management
11.2024 - 11.2025
Early Childhood Educator
La Petite
08.2020 - 09.2022
Cashier Team Lead
ABQ Bio Park
03.2018 - 08.2020
Highland High School