Desired Job Title
Community ManagerMulti-site Property ManagerCommunity ManagerCommunity ManagerLeasing Agent/Courtesy OfficerWork Type
Full TimeLocation Preference
On-SiteLocation: Thompsons Station, TN, US
Open to relocation: Yes
Jason Sargent
Thompsons Station,TN
Work Preference
Summary
Multi-site Property Management Professional with 25+ years of experience across various communities from lease-ups to established communities. I have delivered A-list customer service while exceeding income expectations throughout my career. I have a keen eye for developing talent and have hired and trained many award-winning teams and several future managers.
Overview
2
2
Certification
28
28
years of professional experience
Work History
Community Manager
Cadence Cool Springs Apartments
12.2015 - Current
- Relocated to complete the lease-up of a 252 apartment luxury community in the Franklin market.
- Coordinated maintenance requests and ensured timely resolution of tenant issues.
- Hired and trained new personnel both for Franklin and Nashville communities as they completed construction
- helped establish other Simpson communities in Nashville with construction walks, project development
- Maximized income, occupancy, and customer service scores to the highest levels both locally and within Simpson Property Group.
- "Best in Class" (top 10 percent) score four straight years with a 92% rating with Ellis surveys, even during COVID shut down year.
- Seven year 'A-list' award winner with CEL and associates at 90% score rate or higher every year on customer service survey.
- Achieved the highest resident customer service score within my company two straight years.
- Hired and trained top-level, award-winning, long-term employees.
- Developed and implemented community engagement programs to enhance resident satisfaction.
Multi-site Property Manager
Simpson Property Group
03.2023 - 03.2025
- Multi-site manager of combined 622 apartments and total staff of 14 across two communities.
- Maintain and perform to budget of multiple sites in challenging market.
- Exceeded NOI and budget expectations my first year of multi-site management.
- Evaluate train and replace staff when necessary.
- Ensure tasks at each community are carried out as needed by on-site personnel.
- Provide necessary leadership for management at each site for maximum community success.
- Perform constant walks of each community to make sure curb appeal is maintained.
- Follow up with all customers as needed.
- Perform tasks to standards of different ownership groups.
- Learn and evaluate different systems for fee managed property.
Community Manager
The Madison
11.2008 - 12.2015
- Relocated by Simpson Property Group to manage a new community with a staff of 10.
- The community consisted of 506 units and covered 44 acres.
- Guided my team and my community to the best possible performance year-after-year.
- Achieved positive rent growth year-over-year six consecutive years.
- Recorded positive NOI growth from 3-12% each year.
- Trained and developed the company's first 20 million dollar award winning leasing agent.
- Received "A" list award from CEL & Associates for maintaining scores of 85% or greater on customer service survey seven consecutive years.
Community Manager
Turtle Creek Apartments
11.2003 - 11.2008
- Promoted after nine months as a leasing agent and relocated to Asheville, NC, where I managed a staff of 7 at an older community completed in 1972 with 384 units.
- Achieved record 19% NOI growth my second year as manager with no major capital improvements or cost increases.
- Received "A" List award for five consecutive years for achieving a score of 85% or higher from CEL & Associates.
- Received numerous awards within Simpson Property Group for my achievements in leadership and budget management.
Leasing Agent/Courtesy Officer
10.1998 - 11.2003
- Courtesy officer then leasing agent with Simpson Property Group.
Education
University of Kentucky
Lexington, KYHigh School Diploma - undefined
Shelby County High School
Shelbyville, KYSkills
- Financial planning
- Budget development and management
- Hiring and developing staff
- Customer service
- Lease ups
- Capital expenditure planning
- 15 years with Yardi, Payables Nexus
- Retail Management
- Fair housing compliance
- Lease administration
Certification
- CAM
- NALP certified
Timeline
Multi-site Property Manager
Simpson Property Group
03.2023 - 03.2025
Community Manager
Cadence Cool Springs Apartments
12.2015 - Current
Community Manager
The Madison
11.2008 - 12.2015
Community Manager
Turtle Creek Apartments
11.2003 - 11.2008
Leasing Agent/Courtesy Officer
10.1998 - 11.2003
High School Diploma - undefined
Shelby County High School
University of Kentucky
Membership
GNAA member; active on community service, education, communications and statistics committees
Military Service
US Army, KY National Guard, honorably discharged, 2001, Good Conduct Medal, Army Achievement Award
Awards
- Manager of the Year
- Cel and Associates "A-List" award for customer service (17 times across four communities)
- Best Performance to Budget (x8)
- Best Performance to Samestore (x7)
- Excellent Service Award
- Top Shop (x2)
- GNAA Management Volunteer of the Year