Susan French
Kempner,USA
Summary
Community Manager with extensive experience at True Star Capital, specializing in tenant relations and regulatory compliance. Proven ability to enhance property performance through strategic vendor management and exceptional customer service. Streamlined leasing processes, resulting in improved tenant retention and satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Community Manager
True Star Capital
Nolanville, TX
12.2020 - Current
- Manage day-to-day operations for residential properties.
- Oversee tenant communications, lease agreements (including TAAS and Section 8), and rent collection.
- Coordinate with vendors and maintenance teams to ensure timely repairs.
- Ensure compliance with property regulations and company policies.
- Advertise vacancies and oversee the leasing process.
- Conduct property inspections and arrange repairs as needed.
- Manage maintenance contracts, trash removal, and vendor relationships.
Office Manager
Hills Automotive
Harker Heights, TX
03.2017 - 11.2020
- Supervised office operations, scheduling, and client services.
- Resolved customer issues and streamlined service processes.
- Maintained accurate records and handled daily financial transactions.
- Managed service orders, inventory, and vendor communications.
Business Owner
Texas Guys Remodeling & Cleaning
Copperas Cove, TX
10.2012 - 02.2017
- Founded and operated a successful remodeling and cleaning business.
- Managed scheduling, project planning, invoicing, and purchasing.
- Supervised and trained a team of up to 8 employees.
- Delivered remodeling services including painting, flooring, drywall, and kitchen/bath renovations.
- Built lasting client relationships resulting in referrals and repeat business.
- Managed budgets and negotiated vendor contracts.
- Ensured compliance with safety and industry regulations.
Education
Associate's Degree - Business Management
Central Texas College
Killeen, TX05.2015
High School Diploma -
C.E. Ellison High School
Killeen, TX05.1984
Skills
- Tenant relations and lease agreements
- Property inspections and vendor management
- Regulatory compliance
- Customer service
- Lease administration
- Team leadership
- Conflict resolution
- Social media management
- Problem solving
- Communication skills
Certification
Driver's License (Non-CDL Class C), 07/31/30
Timeline
Community Manager
True Star Capital
12.2020 - Current
Office Manager
Hills Automotive
03.2017 - 11.2020
Business Owner
Texas Guys Remodeling & Cleaning
10.2012 - 02.2017
Associate's Degree - Business Management
Central Texas College
High School Diploma -
C.E. Ellison High School
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