Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Navarrete-Pena

Winston-Salem,NC

Summary

Insurance agent excelling in customer service and client retention. Skilled in upselling and conflict resolution, build strong relationships through active listening and education, ensuring client satisfaction and loyalty. Committed to delivering exceptional service and achieving sales targets while making sure clients needs are met.

Overview

6
6
years of professional experience

Work History

Insurance Agent

Rodriguez Andrews Insurance
09.2024 - Current
  • Built relationships with clients through consistent communication and excellent customer service.
  • Responded to clients calls to resolve issues and answer questions.
  • Educated clients on the importance of insurance, gained trust and loyalty among the existing client base.
  • Active listening and issue resolution to provide excellent service.

Hair Colorist

Yamileth Beauty Salon
06.2021 - 07.2023
  • Dealt with color challenges, resulting in satisfied clients.
  • Established trust with clients through clear communication.
  • Maintained customer retention by building strong relationships and ensuring quality results.
  • Kept on top of current hair cutting, coloring, and styling trends.
  • Enhanced client satisfaction by providing personalized hair color consultations and recommendations.

Waitress

Fridas Mexican Restaurant
06.2019 - 07.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Had strong multitasking abilities, handling multiple tables and orders.
  • Maintained clean and welcoming dining environment, ensuring a positive experience.
  • Remained calm when dealing with difficult customers or busy shifts.
  • Managed cash transactions accurately.
  • Answered customers' questions, recommended items, and order information.

Education

Cosmetology License - Cosmetology

Health And Style Institute
Greensboro, NC
05-2021

High School Diploma -

John F Kennedy High School
Winston-Salem, NC
06-2019

Skills

  • Customer service
  • Professionalism and ethics
  • Customer follow-up
  • Client retention
  • Upselling
  • Conflict resolution
  • Prioritization
  • De-escalation techniques
  • Customer education
  • Active listening
  • Data entry

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Insurance Agent

Rodriguez Andrews Insurance
09.2024 - Current

Hair Colorist

Yamileth Beauty Salon
06.2021 - 07.2023

Waitress

Fridas Mexican Restaurant
06.2019 - 07.2021

Cosmetology License - Cosmetology

Health And Style Institute

High School Diploma -

John F Kennedy High School

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