ANDREA OKOYORO
Renton,WA
Summary
Dynamic and organized professional with over 2 years of experience in administrative and business support roles. Proficient in managing high-pressure tasks and supporting executives, with a strong ability to anticipate organizational needs and adjust priorities effectively. Committed to fostering an inclusive workplace culture while optimizing operational efficiencies and enhancing team dynamics.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Divine Grace Intl C. C
01.2022 - Current
- Led cross-functional collaboration for events and aligned goals across departments
- Managed daily operations, including scheduling, correspondence, and project coordination
- Assisted with bi-annual reports to optimize service delivery
Retail Sales Assistant
Ashley Furniture
01.2022 - 05.2022
- Utilized CRM software to track customer interactions and follow-ups
- Resolved customer complaints, provided data-driven solutions, and reported to management
Customer Service Representative
A&A Limousine
11.2019 - 01.2022
- Delivered customer service through various channels, improving customer satisfaction
- Recommended new services based on customer insights
Education
Bachelor of Arts - Business Administration, Business Data Analytics
University of Washington Tacoma, Milgard School of Business
06.2024
Associate of Business -
Cascadia Community College
Bothell, WA08.2022
Skills
- Customer experience
- Roadmap planning
- Feature prioritization
- Cross-functional collaboration
- R
- SQL
- Tableau
- Machine Learning Studio
- Word
- Excel
- PowerPoint
- OneNote
- Proficient in tracking customer interactions
- Analyzing feedback
- Improving service offerings
- Human Resources Management
Timeline
Administrative Assistant
Divine Grace Intl C. C
01.2022 - Current
Retail Sales Assistant
Ashley Furniture
01.2022 - 05.2022
Customer Service Representative
A&A Limousine
11.2019 - 01.2022
Associate of Business -
Cascadia Community College
Bachelor of Arts - Business Administration, Business Data Analytics
University of Washington Tacoma, Milgard School of Business