Tremaine Lewis
Homestead
Summary
Results-oriented administrative professional with a strong background in event coordination and operational process improvement. Demonstrated success in managing high-profile events for diverse audiences, enhancing client satisfaction, and streamlining internal processes. Actively pursuing a Bachelor’s in Technical Management to leverage skills in HR or operations management.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Ocean Reef Club
Key Largo
06.2022 - Current
- Coordinated logistics for 50+ corporate events annually, ensuring 98% client satisfaction rate
- Managed event schedules and contracts for groups of 10-500 attendees, ensuring all details aligned with client expectations
- Streamlined internal communications process, reducing event planning timeline by 15%
- Prepared correspondence and reports for C-level executives and VIP clients, enhancing communication and decision-making
- Collaborated with 5+ departments to execute events, achieving seamless operations without critical incidents
- Conference Services Department
Server / Supervisor
Ocean Reef Club
Key Largo
12.2014 - 06.2022
- Supervised team of 8 staff members during peak periods, ensuring adherence to service standards and improving team efficiency
- Delivered exceptional customer service to 200+ daily customers in high-volume environment, enhancing overall guest satisfaction
- Achieved positive guest feedback scores consistently above 4.5/5 stars, reflecting commitment to quality service
- Processed payments and resolved 95% of guest concerns within first interaction
- Managed inventory using Food Trak and Data Pro systems, reducing waste by 20%
- Operated Reef Treats Coffee Shop, providing exceptional service to customers in a fast-paced setting.
Salon Manager and Stylist
Exclusive Beauty Salon
Kingston
06.2007 - 11.2013
- Managed 6-person salon team and daily operations, resulting in 30% revenue growth
- Provided professional hair services to 25+ clients weekly, maintaining 90% retention rate
- Maintained 100% compliance with health and safety regulations during inspections, ensuring client safety
- Streamlined product procurement and inventory control, achieving 15% cost reduction
Cashier
Super Plus Food Stores
St. Andrew
08.2003 - 06.2006
- Processed 150+ customer transactions daily, ensuring 99.8% accuracy
- Handled returns and exchanges, achieving high customer satisfaction rates
- Supported inventory management and merchandise presentation across 3 departments
Education
Bachelor of Science - Technical Management
DeVry University
4225 Naperville Rd Suite 400, Lisle, IL 6053206-2026
Executive Certification - Hospitality & Tourism Management
Florida Atlantic University
777 Glades Rd, Boca Raton, FL 33431Office Professional Certification - Computer Applications Technology – Business Track
Sullivan & Cogliano Training Center, Inc.
4760 NW 167th St, Hialeah, FL 33014Skills
- Executive support
- Calendar management
- Budget oversight
- Financial Reporting
- Event management systems
- Event logistics
- Process Improvement
- Microsoft Office Suite (Excel, Word, PowerPoint, Access)
- Windows OS
- Customer service
- Customer experience
- Time management
- Team leadership
- Conflict Resolution
- Office Policies
Professional Competencies
- Event Coordination & Logistics
- Process Improvement
- Executive-Level Administrative Support
- Team Leadership & Staff Supervision
- Customer Experience Management
- Conflict Resolution
- Inventory & Budget Oversight
Accomplishments
- Member of The National Society of Leadership and Success
Timeline
Administrative Assistant
Ocean Reef Club
06.2022 - Current
Server / Supervisor
Ocean Reef Club
12.2014 - 06.2022
Salon Manager and Stylist
Exclusive Beauty Salon
06.2007 - 11.2013
Cashier
Super Plus Food Stores
08.2003 - 06.2006
Bachelor of Science - Technical Management
DeVry University
Executive Certification - Hospitality & Tourism Management
Florida Atlantic University
Office Professional Certification - Computer Applications Technology – Business Track
Sullivan & Cogliano Training Center, Inc.