Andrea Ortega
Austin,TX
Summary
As a passionate Political Science major with a keen interest in Pre-law, I am excited to pursue an internship opportunity in a legislative office. With a strong academic background in political processes, government structures, and public policy formulation, I am eager to gain practical experience in the legislative arena. My coursework has equipped me with the analytical tools and critical thinking abilities to navigate complex legislative issues. Additionally, my involvement in campus organizations and volunteer activities has honed my communication skills and fostered a collaborative approach to problem-solving.
Overview
4
4
years of professional experience
Work History
Server
Hopdoddy Burger Bar
Austin , TX
10.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
Customer Service Cashier
HEB Grocery Store
Round Rock, TX
07.2020 - 05.2024
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers of in-store promotions or pricing specials.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Recommended, selected, located, and obtained products to meet customer needs.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Addressed customer questions and concerns regarding products and services.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Education
High School Diploma -
Stony Point High School
Round Rock, TX05-2022
Skills
- Analytical thinking
- Writing skills
- Research skills
- Multitasking
- Headstrong
- Order Management
- Guest Engagement
- Quality Control
- Professional Appearance
- Performance Improvement
- Service prioritization
- Confident
Affiliations
- Training for the 2025 Austin Marathon
- Volunteer at the Austin Animal Center
- 2023 Deans List
Languages
English
Native/ Bilingual
spanish
Native/ Bilingual
Accomplishments
- Graduated top 6% of my class
- Received multiple 4.0 awards
- Made the 2023 Deans List
Timeline
Server
Hopdoddy Burger Bar
10.2022 - Current
Customer Service Cashier
HEB Grocery Store
07.2020 - 05.2024
High School Diploma -
Stony Point High School