Andrea Palazzo

Publix Grocery Store

11.2014 - 11.2024

Designed specialty cakes for weddings, birthdays, and graduations.
Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Kept work area safe and sanitized by washing utensils, tools, and countertops.
Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
Verified accuracy of orders while meeting strict deadlines on producing completed products.
Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
Decorated pastries and cakes using colorful icings and piping techniques.