Andrea Pena Andrade
Orlando,FL
Summary
Experienced office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Effectively managed technicians in a different state by proficiency in scheduling, communication, ensuring smooth operation and achieving results.
Overview
1
1
Language
10
10
years of professional experience
Work History
Office Assistant
Broward Factory Service
PORT ST LUCIE
04.2022 - Current
- Trained new staff on office procedures and company policies.
- Coordinated scheduling for service appointments enhancing operational efficiency.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ordered parts through communication with manufacturers. Ensured that parts were ready for the technicians by having accurate ETAs.
- Assisted in technical issues presented day by day with techs.
- Coordinated and set up meetings for the manager for both customers and manufacturers.
- Processed warranty claims for hvac and appliances.
Medical Receptionist
American Care Medical Center
Ft. Pierce, FL
09.2021 - 04.2022
- Managed patient scheduling and appointments.
- Facilitated communication between patients and healthcare providers.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a professional demeanor.
Sales Associate
Metro By T-mobile
Fort Pierce, FL
09.2020 - 04.2021
- Increased customer lifetime value by educating customer about the value of their products
- Overachieving attitude that maintained 97% customer satisfaction increasing by 20%.
- Skilled in technical problems that both benefited customers and team members
Hotel Receptionist
La Quinta
Fort Pierce, FL
01.2018 - 07.2018
- Utilized quick response and dynamic service skills to foster relationships with patrons, enhancing customer loyalty.
- Greeted guests at front desk, engaging in pleasant conversations while efficiently managing check-in process.
- Maintained files and records by implementing effective filing systems that improved organization and accessibility.
Cashier
Kmart
Fort Pierce, FL
11.2016 - 03.2017
- Reconciled cash drawer at start and end of each shift, ensuring accuracy and resolving discrepancies to maintain financial integrity.
- Enhanced customer loyalty and sales by providing friendly service and knowledgeable assistance, fostering positive shopping experiences.
Education
Associate of Science - Paralegal Studies
Indian River State College
Fort Pierce, FL05-2018
High School Diploma -
Fort Pierce Central
Ft. Pierce, FL05-2016
Skills
- Phone system management
- Team collaboration
- Cash Handling
- Complaint handling
- Technical support
- Time management
- Bilingual
- Warranty claims processing
- Positive attitude
- Administrative support
Languages
Spanish - Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Assistant
Broward Factory Service
04.2022 - Current
Medical Receptionist
American Care Medical Center
09.2021 - 04.2022
Sales Associate
Metro By T-mobile
09.2020 - 04.2021
Hotel Receptionist
La Quinta
01.2018 - 07.2018
Cashier
Kmart
11.2016 - 03.2017
Associate of Science - Paralegal Studies
Indian River State College
High School Diploma -
Fort Pierce Central