Dana Hall
OKC
Summary
Dynamic Administrative Assistant with proven expertise at Global Energy Solutions, excelling in accounts management and customer service. Adept at utilizing QuickBooks for financial reporting while ensuring meticulous attention to detail. A dedicated team player, I thrive in fast-paced environments, optimizing workflows and enhancing client relations through effective communication.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Global Energy Solutions
Oklahoma City
02.2018 - 04.2025
- Coordinated and managed calendars for CEO, CFO, and staff, ensuring alignment and efficient scheduling for all parties.
- Managed accounts payable and receivable of $40M+ - verifying accurate invoicing and timely collections. Prepared and processed daily deposit slips with no loss of funds - confirming financial accuracy and security.
- Utilized QuickBooks and Excel to manage financial records and data - proficiency in financial software and ensuring accuracy and efficiency.
- Maintained customer records and files, ensuring all information was up-to-date and readily accessible for colleagues and customers.
- Answered phones and delivered exceptional customer service to callers, ensuring prompt and professional resolution of all inquiries.
- Responded to and sent emails in a timely and professional manner- provided clear and concise communication with colleagues and customers.
- Collaborated with colleagues and management to complete tasks and projects.
Parts Counter Associate/Service Writer
Cummins Southern Plains, LLC
Oklahoma City
06.2012 - 10.2024
- Acted as Service Writer: managed customer interactions, created detailed job orders, and prepared trucks for maintenance before customer handoff.
- Researched parts using schematics and computer systems, pulled necessary items, and delivered exceptional customer service.
- Supported mechanics by providing tools and parts, and coordinated customer appointments for service.
- Unloaded freight trucks, stocked parts from freight truck, and operated forklift certified through Cummins - maintained 100% inventory records accuracy.
- Handled shipping and receiving, ensuring timely delivery and accurate recordkeeping.
- Parked trucks and RVs, ensuring they were properly positioned and prepared for maintenance and repair work.
- Answered phones, made travel arrangements, including lodging and rental car for Service Supervisors, and provided administrative support.
Education
High School Diploma -
West Moore High School
Oklahoma City, OK05-1991
Skills
- Office administration
- Calendar management
- Meeting facilitation
- Mail management
- Mail handling
- Logistics support
- Supply ordering
- Office inventory control
- Data entry accuracy
- Filing
- Documentation and recordkeeping
- Typing proficiency
- Spreadsheet management
- Accounts management
- Budget management
- Budget tracking
- Account reconciliation
- Accounts receivable
- Customer service
- Customer and client relations
- Client relations
- Effective communication
- Team collaboration
- Highly organized
- Time management
- Multi-task management
- Problem solving
- Complex Problem-solving
- Workflow optimization
- Executive management support
- Phone system management
- Phone call answering
- Administrative operations
- Calendaring
- Office supply management
- Workshop coordination
- Brand support
- Attention to detail
- Dedicated team player
- Account management
- Typing proficiency
- Documentation and recordkeeping
- Phone call answering
- Invoice processing
References
- Michelle Pitt, 405-317-2600
- Carolyn West, 405-694-8767
Program Experience
- Utilized Microsoft Office Suite, including Word, Excel, and Outlook - creating professional documents, managing emails, and tracking customer accounts.
- Created presentations in PowerPoint for meetings.
- Demonstrated proficiency in QuickBooks for managing financial records and data - accuracy and efficiency.
Timeline
Administrative Assistant
Global Energy Solutions
02.2018 - 04.2025
Parts Counter Associate/Service Writer
Cummins Southern Plains, LLC
06.2012 - 10.2024
High School Diploma -
West Moore High School