Andrea Pride
Raymond,ME
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by my time at Microtel Hotel. Skilled in customer service and problem-solving, I excel in high-pressure environments, significantly improving client satisfaction. My teamwork and technical expertise drive positive outcomes, making me a valuable asset to any team.
Overview
9
9
years of professional experience
Work History
Sales Associate
Good Like Market
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Microtel Hotel
08.2021 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Field Service Technician
H&R Healthcare
09.2015 - 08.2021
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Education
Associate of Arts - Business
Oklahoma State University
Stillwater, OK05.1985
Associate of Arts - Business
Northern Oklahoma College
Tonkawa, OK05.1983
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
Good Like Market
04.2024 - Current
Customer Service Representative
Microtel Hotel
08.2021 - 04.2024
Field Service Technician
H&R Healthcare
09.2015 - 08.2021
Associate of Arts - Business
Oklahoma State University
Associate of Arts - Business
Northern Oklahoma College