Andrea Puckett
Smithville,TN
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervising Agent
Globe Life Liberty National Division
Knoxville, TN
10.2025 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored junior agents, enhancing team performance and operational efficiency.
- Implemented process improvements, streamlining workflows to reduce turnaround times.
- Conducted regular performance evaluations, providing constructive feedback to staff members.
- Set achievable sales targets for the team, motivating them towards successful completion of goals while maintaining a customer-centric approach.
- Maintained businesses' database by entering and verifying information.
- Reviewed policy documents for accuracy before submission, ensuring compliance with legal regulations and minimizing potential disputes or misunderstandings between parties involved.
- Collaborated with other departments, such as underwriting and claims, ensuring smooth transactional processes for clients.
- Increased client satisfaction by providing exceptional customer service and addressing individual needs.
- Informed clients of policies and procedures.
- Collected, arranged, and input information into database system.
Machine Operating Technician
Bridgestone
Morrison, TN
09.2020 - 10.2025
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Complied with company and OSHA safety rules and regulations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Operated machining equipment safely with team of operators.
Health Information Clerk Assistance
NHC Smithville
Smithville, TN
12.2012 - 10.2017
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Audited and reviewed patient information via EMR management to verify accuracy and completeness.
- Tracked and monitored requests for medical records release.
- Copied medical records and performed various clerical tasks as required.
- Input data into computer programs and filing systems.
- Transcribed and entered patient medical information into electronic medical records systems.
- Scanned and uploaded medical records into electronic medical records system.
- Implemented procedures for performance of quality audits for patient charts at three hospitals.
- Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
- Reviewed medical records and data after locating, retrieving and sending it to appropriate places.
- Processed records efficiently and oversaw timely project completion.
- Assisted in preparation of medical reports for external parties.
- Developed and implemented new filing system for medical records to improve efficiency.
- Used medical center hardware and software to produce required reports.
- Processed records quickly to avoid delays and keep workflows running smoothly.
Home Health Care Aide
Suncrest Home Health
Smithville, TN
06.2011 - 05.2012
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted disabled clients to support independence and well-being.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
Education
Some College - Health
Motlow State Community College
McMinnville, TNDiploma - Health And Physical Education
DeKalb County High School
Smithville, TN05.2010
Skills
- Safe Work Practices
- OSHA Standards
- Employee Performance
- Complex Problem-Solving
- Maintaining Clean Work Areas
- Learning Strategies
- Machine Setting
- Equipment Safety
- Safety Standards
- Time Management
- Job Specifications
- Customer Satisfaction
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CNA - Certified Nursing Assistant
- Employee Training Certified
Skills
- Safety Guidelines
- Operate Machinery
- Production Operations
- Work Order Review
- Emergency Procedures
- Reading Comprehension
Accomplishments
- Excellent Customer Service
- Fast typing and great computer skills
Timeline
Supervising Agent
Globe Life Liberty National Division
10.2025 - Current
Machine Operating Technician
Bridgestone
09.2020 - 10.2025
Health Information Clerk Assistance
NHC Smithville
12.2012 - 10.2017
Home Health Care Aide
Suncrest Home Health
06.2011 - 05.2012
Some College - Health
Motlow State Community College
Diploma - Health And Physical Education
DeKalb County High School