Andrea Quist
Rockford,IL
Summary
Accomplished Vice President with progressive collection industry background and decisive leadership style. Offers strategic planning abilities, ready for challenges and focused on meeting future demands. Many don't envision a life spent in the collection industry, but it has been rewarding despite the many challenges.
Overview
27
27
years of professional experience
Work History
Vice President
Creditors' Protection Service, Inc.
2014.01 - Current
- Demonstrated proficient leadership skills to motivate employees and build competent teams resulting in a high level of employee retention.
- Hired and managed employees to maximize productivity while training staff on ever-changing state and federal regulations regarding debt collection.
- Clarified roles, responsibilities and expectations of staff.
- Identified opportunities to improve business process flows and productivity.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Established performance goals for department and outlined processes for achievement.
- Mitigated regulatory risks by overseeing adherence to various state and federal regulations.
- Represented organization at industry conferences and events.
Office Manager
Creditors' Protection Service, Inc.
2001.01 - 2014.01
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for clients.
- Oversaw office inventory activities by ordering and stocking and.
- Establish and maintain vendor relationships for maximum cost efficiency and production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Created donation drives with employees and clients for positive public relations.
Debt Collector
Creditors' Protection Service, Inc.
1997.01 - 2001.01
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Collected on delinquent accounts to reduce overdue balances.
- Utilized skip-tracing methods to locate consumers.
Education
Associate of Arts - Liberal Arts And General Studies
Rock Valley College
Rockford, IL05.2015
Skills
- Client Relationship Building
- Staff Recruiting and Retainment
- Operations Management
- Data Analysis
- Customer Service
- Human Resources
Timeline
Vice President
Creditors' Protection Service, Inc.
2014.01 - Current
Office Manager
Creditors' Protection Service, Inc.
2001.01 - 2014.01
Debt Collector
Creditors' Protection Service, Inc.
1997.01 - 2001.01
Associate of Arts - Liberal Arts And General Studies
Rock Valley College
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