Andrea Robinson
Port Charlotte,FL
Summary
To find a challenging and growth-oriented position where my skills will be a benefit to the organization Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Office Manager
Radiofence.com
Port Charlotte, FL
09.2005 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated with office head to establish and monitor operating budget.
Belle Haven Boat Covers
- Managed customer and vendor accounts on Quick Books program
- Managed all day to day business in office
- Patterned boats for canvas covers
- Determined estimates on Quick Book system
- Sewed canvas boat top covers and other marine upholstery.
Hart Pool and Spa
- Managed customer and vendor accounts and database on DacEazy
- Balanced cash and credit sales daily on DacEazy System
- Executed monthly billings and maintained daily customer accounts
- Prepared weekly payroll for associates
- Maintained AP duties daily and managed vendors
- Balanced customer costs and profits using Lotus 123 and Excel
- Created and maintained customer archives using Approach software
- Created and maintained route sheets for service technicians, updated hourly
- Maintained a manual daily ledger on paper
- Tended to any customer service issues on second level support, including analysis and research.
Laidlaw Waste
- Maintained customer service records and provided support to office manager
- Executed payroll for 130 associates and managed benefits packages
- Managed HR duties including hiring requirements and employee files, drug screens, 401K orientations, and DOT requirements for newly hired associates
- Extensive use of Microsoft Office package and AS/400 application.
Education
Associate of Applied Science - Law Enforcement
Owens College
Toledo, Ohio06.1992
Skills
- Critical Thinking
- Organization and Time Management
- Excellent Communication
- Interpersonal Communication
- Flexible and Adaptable
- Multitasking Abilities
Timeline
Office Manager
Radiofence.com
09.2005 - Current
Belle Haven Boat Covers
Hart Pool and Spa
Laidlaw Waste
Associate of Applied Science - Law Enforcement
Owens College