Andrea Ruhe
Springboro
Summary
Dedicated customer service professional with strong skills in conflict resolution and task prioritization. Proven track record in cash handling and invoice processing, consistently enhancing customer satisfaction and loyalty.
Overview
34
34
years of professional experience
Work History
Hotel Front Desk
Kirkwood Inn
Mason
09.2021 - 12.2025
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
Player Services Representative
Miami Valley Gaming
Lebanon
08.2018 - 09.2021
- Provided exceptional customer service to enhance guest experiences at gaming facilities.
- Assisted players with inquiries regarding gaming options and rewards programs.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Premium Outlet Mall
Monroe
10.2015 - 08.2018
- Assisted customers with product inquiries and service issues.
- Handled customer transactions efficiently at the checkout area.
- Educated customers about promotions and loyalty programs available in the mall.
Hotel Front Desk
Kings Island Resort
Mason
05.2002 - 01.2012
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Accounts Payable and Receivable Clerk
Cintas
Mason
04.1992 - 09.1994
- Processed vendor invoices and ensured timely payments for services rendered.
- Maintained accurate records of payments received and outstanding balances.
- Filed documents relating to Accounts Payable and Receivable activities accurately in an organized manner.
- Handled high-volume invoice processing with minimal supervision.
Education
Accounting I
Cincinnati State
Cincinnati, OH10-1979
Secretarial Procedures
Raymond Walters
Blue Ash, OH09-1978
High School Diploma -
Lebanon High School
Ohio05-1977
Skills
- Customer service
- Conflict resolution
- Task prioritization
- Cash handling
- Invoice processing
- Customer relationship management
Accomplishments
May 2003 - Employee of the Month - Kings Island Resort
Timeline
Hotel Front Desk
Kirkwood Inn
09.2021 - 12.2025
Player Services Representative
Miami Valley Gaming
08.2018 - 09.2021
Customer Service Representative
Premium Outlet Mall
10.2015 - 08.2018
Hotel Front Desk
Kings Island Resort
05.2002 - 01.2012
Accounts Payable and Receivable Clerk
Cintas
04.1992 - 09.1994
Accounting I
Cincinnati State
Secretarial Procedures
Raymond Walters
High School Diploma -
Lebanon High School