SAMANTHA OʼNEAL
Wichita Falls,TX
Summary
Motivated and reliable with strong communication skills, excellent attention to detail, and a proven ability to thrive in fast-paced environments. Dedicated to delivering high-quality service and consistently exceeding expectations and the ability to create welcoming experiences for diverse guests and customers.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk
Kiowa
08.2024 - Current
- Assisted guests with check-in and payment processing while providing efficient and friendly service reducing wait times and ensuring accuracy in all guest reservations.
- Ensured guest comfort and satisfaction by building rapport, addressing needs promptly, and creating memorable hospitality experiences.
- Coordinated with housekeeping, security, maintenance, and other departments to communicate guest needs and ensure seamless service.
- Maintained cleanliness and organization throughout the lobby and hotel areas, including sweeping, mopping, and sanitizing surfaces.
- Ensured coffee supplies were consistently available
- Answered and transferred incoming calls across the casino, providing quick and clear communication to guests and staff.
- Quickly learned new hotel management systems and assisted colleagues in understanding and navigating updated processes.
School Photographer
Lifetouch
08.2021 - 01.2024
- Traveled throughout North Texas to capture high-quality yearbook portraits and family photographs for multiple schools and communities.
- Efficiently set up and broke down photography equipment for sessions at various school locations, maintaining a smooth and timely workflow.
- Communicated effectively with school staff to ensure sessions ran smoothly, adapting to each school’s unique environment and expectations.
- Provided individualized attention to each student, focusing on posing, expression, and detail to deliver photographs families would cherish.
- Created a safe, welcoming, and encouraging environment to help students feel confident and happy during their photo sessions.
- Assisted in onboarding and training new photographers, demonstrating processes, equipment use, and best practices for school photography.
- Performed equipment maintenance and troubleshooting to maintain optimal performance and consistent photo quality.
Hostess
El Chico
07.2020 - 11.2020
- Greeted guests warmly upon arrival and created a welcoming first impression.
- Managed waitlists, reservations, and seating charts to ensure efficient table rotation and minimal wait times.
- Guided guests to their tables and provided menus while maintaining a friendly and professional demeanor.
- Maintained cleanliness and organization of the host stand, entryway, and dining areas.
- Coordinated with servers and management to keep guest flow smooth
- Assisted with closing/opening duties including stocking menus, preparing sections, and updating reservation systems.
- Demonstrated multitasking abilities in fast-paced environments while maintaining excellent customer service.
Cashier
Chuck. E Cheese
09.2019 - 12.2019
- Greeted families with enthusiasm and ensured a fun, positive experience for all guests
- Handled multiple responsibilities such as running games, assisting guests, cleaning, and supporting the kitchen during busy hours.
- Maintained cleanliness of dining areas, restrooms, arcade machines, and party rooms for safety and hygiene.
- Processed payments, managed tokens/cards, and assisted with ticket redemption
- Maintaining a cheerful, engaging presence to enhance the fun atmosphere of the facility.
- Addressed guest concerns quickly and politely, escalating issues to management when needed
- Ensured games were functioning, supplies were stocked, and guest areas were well-organized.
Education
High School Diploma -
Rider High School
06-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Computer skills
- Organizational skills
- Active listening
Timeline
Hotel Front Desk
Kiowa
08.2024 - Current
School Photographer
Lifetouch
08.2021 - 01.2024
Hostess
El Chico
07.2020 - 11.2020
Cashier
Chuck. E Cheese
09.2019 - 12.2019
High School Diploma -
Rider High School