Job Search Status
Open to workDesired start date: Immediately
Open To Work
Hannah Glass
Sharonville,OH
Work Preference
Summary
Dedicated professional seeking a career that offers comprehensive training to enhance performance and efficiency. Outgoing and collaborative, with a strong commitment to guest satisfaction and thriving in team-oriented environments. Actively pursuing a comfortable work-from-home position that accommodates health needs while enabling productive contributions during business hours. Proactive and goal-oriented, known for reliability and adaptability, with a proven ability to quickly learn and apply new skills to drive team success and support organizational growth.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk
Tru by Hilton
2022.08 - 2024.03
- Assisted guests by utilizing various internet sources to provide information and ensure a pleasant stay.
- Quickly adapted to and proficiently operated different hotel management systems.
- Communicated with third-party services to resolve guest issues and ensure satisfaction.
- Managed front desk operations independently, including handling management duties during shifts.
Cook and Guest Services
ARK
2020.01 - 2021.10
- I was responsible for maintaining a clean environment for guests to help themselves to our different bars at Emzara’s buffet located at the Ark.
- I made sure it was a fast paced kitchen while also keeping it safe for those around me due to having lots of stoves and ovens and fryers.
- Provided excellent customer service and ensured guest satisfaction at all times.
- Maintained cleanliness and organization in the kitchen and dining area.
- Prepared and cooked dishes according to recipes and customer preferences.
Front Desk and Cashier
Kroger
2017.05 - 2019.10
- Managed customer inquiries, issues, and complaints in a front service desk role.
- Handled cash transactions and maintained cash register accuracy.
- Provided exceptional customer service and ensured customer satisfaction.
- Maintained a neat and organized front service desk area.
Education
High School Diploma -
Grant County High School
Dry Ridge, KY2016-05
Skills
- Customer Service
- Problem-Solving
- Leadership
- Dependability
- Multitask
- Communication
- Attention to Detail
- Adaptability
- Teamwork
- Friendly, positive attitude
- Teamwork and collaboration
LANGUAGES
English | Native
Sign Language | Intermediate
Timeline
Hotel Front Desk
Tru by Hilton
2022.08 - 2024.03
Cook and Guest Services
ARK
2020.01 - 2021.10
Front Desk and Cashier
Kroger
2017.05 - 2019.10
High School Diploma -
Grant County High School
ADDITIONAL ACCOLADES
I have received multiple paycheck bonuses from my previous employer, recognizing my exceptional performance as evidenced by being mentioned over 20 times in guest surveys. I take pride in ensuring that all guests and clients receive outstanding service.