Stephanie Dickerson
Tulsa,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excelling in customer service and problem-solving. Adept at collaborating with teams and ensuring guest satisfaction, while accurately managing financial transactions and billing processes. Committed to creating welcoming environments and enhancing operational efficiency.
Overview
27
27
years of professional experience
Work History
Hotel Front Desk
Hampton Inn & Suites By Hilton
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
Billing Representative
LabCorp Regional Lab
04.1998 - Current
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
Education
High School Diploma -
East Central
Tulsa, OK05-1993
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Hotel Front Desk
Hampton Inn & Suites By Hilton
11.2024 - Current
Billing Representative
LabCorp Regional Lab
04.1998 - Current
High School Diploma -
East Central
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