Andrea Ruiz
Katy,TX
Summary
Dynamic professional with a proven track record in customer service excellence and cash handling, honed across roles at Bretts BBQ Shop and other notable establishments. Excelled in fostering customer relations and team collaboration, significantly enhancing guest experiences. Demonstrates exceptional time management skills and a commitment to professionalism, consistently achieving high accuracy levels in transactions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Bretts Bbq Shop
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
Manager
Bonchon Korean Fried Chicken
12.2023 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Cashier
Temptation’s Bite
07.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Server/bartender
Adrian’s Street Tacos
07.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Oil Engineering - Engineering
Escuels Superior Del Litoral
Guayaquil, Ecuador01.2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
Certification
Food handler
TABC
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier
Bretts Bbq Shop
10.2024 - Current
Manager
Bonchon Korean Fried Chicken
12.2023 - 10.2024
Cashier
Temptation’s Bite
07.2023 - 04.2024
Server/bartender
Adrian’s Street Tacos
07.2023 - 10.2023
Oil Engineering - Engineering
Escuels Superior Del Litoral
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