Andrea Saumur
San Antonio,TX
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
2
2
years of professional experience
Work History
Front Desk Representative
Aqua Tots
01.2023 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained clean and organized front desk areas to uphold polished company image.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate
Black House White Market
12.2021 - 01.2022
- Maintained log of purchases with customer phone numbers and email addresses to notify them of upcoming promotions and sales
- Successfully assisted five plus customers per day in-person and via telephone with purchase decisions, transactions, returns, and inquiries
Education
Bachelor of Science - Environmental Science
University of The Incarnate Word
San Antonio, TX05.2027
Bachelor of Science - Environmental Science
University of The Incarnate Word
San Antonio, TX06.2023
Skills
- Customer Service
- Organizational skills
- Bilingual Sales Associate
- Listening Skills
Accomplishments
- Have Performed at Carnegie Hall.
- Performed Solo violin at an memorial event.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Representative
Aqua Tots
01.2023 - Current
Sales Associate
Black House White Market
12.2021 - 01.2022
Bachelor of Science - Environmental Science
University of The Incarnate Word
Bachelor of Science - Environmental Science
University of The Incarnate Word