Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Serrado

Miami,FL

Summary

Diligent and forward-thinking professional with proven track record of providing exceptional customer service and keeping positive attitude in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
7
years of professional experience

Work History

Bulk Sales Rep

Michael Kors
03.2022 - Current
  • Bulk Orders: Efficiently processed and managed bulk orders totaling over $30,000 in value weekly, ensuring timely and accurate fulfillment.
  • Money Handling: Generate and distribute invoices for all orders, maintaining precise financial records and ensuring timely payment from clients.
  • Visual Merchandise: Work closely with the visual merchandising team to execute merchandising strategies according to Michael Kors guidelines, to regularly refresh store and make "Best Sellers" visually appealing to maximize revenue.
  • Logistics and Operations: Streamlined the packaging process to meet tight deadlines, ensuring all orders were prepared and shipped promptly, even during peak seasons.
  • Inventory Control: Conduct annual store inventory, meticulously counting and recording all stock items to ensure inventory accuracy and assist in loss prevention effort

Sales Agent

Comcast
03.2020 - 03.2022
  • Sales Targets: Earned recognition as a top seller on multiple occasions within the first year of working for Comcast.
  • Product Knowledge: Promoted and sold a full range of Xfinity services, including cable TV, internet, phone, and home security packages, tailoring solutions to meet customer needs.
  • Time Management: Efficiently managed a high volume of sales calls and follow-ups, prioritizing tasks to meet tight deadlines while maintaining a focus on delivering quality customer interactions.
  • Compliance: Ensured all sales transactions adhered to company policies and regulatory requirements, maintaining accurate records of sales activities and customer interactions.

Hostess Trainer

107 Steak And Bar
08.2017 - 03.2020
  • Training and Development: Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Customer Service: Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Coordinator: Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Money Handling: Used cash registers and credit card machines to cash out customers.

Education

Certified Personal Trainer -

International Sports Science Association
Online

High School Diploma -

Mater Academy Charter High School
Miami, FL
2017

Skills

  • Operational Efficiency
  • Data Entry
  • Problem-Solving Strengths
  • Microsoft Office
  • High-Volume Call Centers

Timeline

Bulk Sales Rep

Michael Kors
03.2022 - Current

Sales Agent

Comcast
03.2020 - 03.2022

Hostess Trainer

107 Steak And Bar
08.2017 - 03.2020

Certified Personal Trainer -

International Sports Science Association

High School Diploma -

Mater Academy Charter High School

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Andrea Serrado