ANDREA SOLIS
Mesquite,TX
Summary
Dependable employee with solid background supporting group with hardworking approach aswell as attending to guest with great customer service. Takes advantage of every opportunity to go beyond basics and attend to customers needs with speed and diligence. Physically-fit, punctual and eager to learn new tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
James Avery Artisan Jewelry
Dallas, TX
11.2024 - 01.2025
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Provided customer service.
Server & Bar Tendering
Sea Food Shack
Mesquite, TX
04.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Provided customer service.
Team Member
Chick-fil-a
Mesquite, TX
05.2022 - 09.2022
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Provided customer service.
Education
Diploma -
West Mesquite High School
Mesquite, TX08.2024
Skills
- Customer Service
- Complaint resolution
- Cash Handling
- Attention to detail
- Problem-solving abilities
- Clear Communication
- Complex Problem-Solving
- Collaboration and teamwork
LANGUAGE
Spanish
Native
Certification
- Food Handler Certification.
- TABC Certification.
Timeline
Sales Associate
James Avery Artisan Jewelry
11.2024 - 01.2025
Server & Bar Tendering
Sea Food Shack
04.2024 - 09.2024
Team Member
Chick-fil-a
05.2022 - 09.2022
Diploma -
West Mesquite High School