Andrea Stevens

Responsible for highest volume store in the state of Michigan.

• Led several successful corporate visits showcasing merchandising of new product and company initiatives.
• Improved availability of merchandise through reduction in shrink. Able to cut shrink percentage in half from first inventory to second through strong operational controls, skill set building of associates to be customer first and effective workforce management to bring it all together.
• Increased loyalty results in both credit sign ups to 2% and member sign ups to 85%.
• Managed team of 70 associates during peak times.
• Internally promoted two associates to leadership roles through strategic skill set building and culture enhancing.
• Utilized business insight to identify strengths and opportunities in business results and created smart action plans to improve.

Lead the talent life cycle through direct reports. Oversaw and organized all stages of talent life cycle including strategic planning of selection, onboarding, development, succession planning and reward and recognition.

• Have overseen approximately 50 associates during peak times.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Development of direct reports has led to internal promotions to supervisors, managers, and a store manager.

Culture and customer: Set direction and drove performance for primary best at categories.

• Consistently delivers $FS above the region. YTD for 2022 $22.72
• Consistently delivers loyalty results that are top in the company. 4.4% credit percentage YTD for 2022. 111 personal card sign ups YTD for 2022.
• Maximized sales through minimizing shrink. Graduated from being an AP focus store in 2019.
• Platinum AOE in 2020 and 2021. Ranked #4 in the company in 2021.

Operations:

EnsurEd operational excellence through visual marketing, product life cycle and workforce management.

• RFID YTD 94.6%
• Led operations through direct reports. Both ASM and Lingerie Manager have been invited to support district in the training of Brand Guide execution. ASM has led monthly operational calls for the district.
• Consistently led district through workforce management best practices during conference calls.
• Consistently led district through business insight linking results to actions and actions to results through use of tools.
• Consistently partnerEd with AP partners on both internal and external shrink to increase sales.

District and region support.

• Loyalty coach for District 2022. District 215 consistently #1 in both credit card sign ups and capture.
• Mentored store managers through workforce management, talent development, critical conversations and business insight.
• Shared best practices consistently during district and region conference calls.

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Created loyalty and customer visits through developing talent. This created consistent best at bra behaviors and urgency to connect.
• Consistently partnered with AP partners to decrease internal and external shrink and increase sales.

• In charge of delivering results in the Lingerie brand through the execution and sustainment of brand guides and development of talent.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Collaborated with store manager to implement continuous improvements and exceed team goals.

• In charge of hiring and onboarding new talent.
• In charge of creating, editing and publishing the weekly schedule.
• Delivered results through role of the CSL.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.