Andrea Stidham
Salisbury,MD
Summary
Detail-oriented professional with expertise in financial transactions, cash handling, customer service, and fraud detection. Strengths in communication, problem-solving, and time management enhance operational efficiency and foster client trust. Committed to maintaining accuracy and delivering positive customer experiences.
Overview
3
3
years of post-secondary education
26
26
years of professional experience
Work History
Teller
First Shore Federal
Salisbury, MD
10.2023 - Current
- Process deposits, withdrawals, and loan payments
- Reviewed Remote Deposit Capture transactions to maintain accuracy and security
- Review Savings Bonds redeemed by all branches
- Filed teller work for all branches to ensure proper documentation and compliance
- Assists checking and savings departments with filing new and updated signature cards
- Pull closed checking account signature cards to ensure accurate record-keeping.
- Maintained, balanced, and prepared shipments for the coin vault.
Commercial Loan Processor
Great American Bank
Lawrence, KS
01.2021 - 10.2022
- Coordinated ordering of title work, appraisals, and credit reports for timely loan processing
- Processed loan write-ups in collaboration with loan officer to meet closing deadlines
- Created comprehensive loan documents using Laser Pro software.
- Collaborated with title company to facilitate smooth loan closings
- Obtain insurance and tax information to establish escrow
- Verify and send wire transfers
- Prepare loan payoff documentation
- Next day review of all loan payments posted by teller staff for accuracy
Retail Manager
University National Bank
Lawrence, KS
04.2009 - 01.2021
- Supervisor to personal bankers and tellers
- Responsible for maintaining cash levels in the ATM
- Responsible for maintaining working cash levels in vault. Order/sell cash from/to Federal Reserve
- Approve and send outgoing wire transfers
- Review deposit and withdrawal reports for suspicious activity
- Review and place holds on accounts
- Provide assistance to and coverage to retail staff when needed
- Assistant to the BSA officer
Teller III
Emprise Bank
Lawrence, KS
10.2006 - 04.2008
- Processed deposits, withdrawals, loan payments, cash advances, and bank checks to ensure accurate and efficient transactions
- Balanced and maintained cash levels in cash vault to safeguard bank's assets
- Trained new teller staff on procedures and best practices to enhance team performance
Branch Manager
Lawrence Bank
Lawrence, KS
07.2000 - 11.2005
- Supervised personal bankers and tellers to optimize transaction efficiency.
- Supported retail staff during peak hours to enhance customer service.
- Process items for lock box services
- Balanced and maintained cash levels in cash vault and ATM to ensure operational readiness.
Education
Tabb High School
Yorktown, VA 09.1987 - 06.1990
Skills
- Cash handling
- Attention to Detail
- Excellent Customer Service
- Time Management
- Adaptability
- Team collaboration
- Strong Work Ethic
Timeline
Teller
First Shore Federal
10.2023 - Current
Commercial Loan Processor
Great American Bank
01.2021 - 10.2022
Retail Manager
University National Bank
04.2009 - 01.2021
Teller III
Emprise Bank
10.2006 - 04.2008
Branch Manager
Lawrence Bank
07.2000 - 11.2005
Tabb High School
09.1987 - 06.1990