Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Striggow

Overland Park,KS

Summary

Welcoming Night Auditor with 5 years of experience in customer service and financial reconciliation. Skilled at completing multiple tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. I enjoy problem solving and working in a fast paced environment, and work well under pressure. Organized and detailed oriented.

Overview

9
9
years of professional experience

Work History

Night Auditor

WaterWalk
08.2019 - 02.2024
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Coordinated with vendors for repair and maintenance of hotel.

Rewind Machine Operator

Stouse Printing
02.2017 - 07.2019
  • Improved production efficiency by optimizing machine settings and conducting regular maintenance checks.
  • Reduced downtime through proactive troubleshooting and timely repairs of rewind machines.
  • Maintained consistent product quality by adhering to strict specifications and guidelines during the rewinding process.
  • Increased output by streamlining workflow processes, resulting in faster job completion times.
  • Collaborated with team members to identify areas for improvement, leading to enhanced productivity across the board.
  • Played a significant role in meeting tight deadlines for customers by consistently delivering high-quality workmanship under pressure.
  • Upheld company reputation for excellence in customer service by promptly addressing any client concerns related to final product quality or delivery timelines.

Packaging Handler

UPS
04.2015 - 07.2019
  • Enhanced packaging efficiency by implementing improved organization and workflow strategies.
  • Reduced material waste by refining packaging techniques and optimizing the use of resources.
  • Maintained a safe work environment through diligent adherence to safety protocols and guidelines.
  • Improved overall production rates by collaborating with team members to identify areas for improvement in the packaging process.
  • Ensured high-quality product presentation by conducting thorough inspections of completed packages before shipment.
  • Expedited order fulfillment by effectively prioritizing tasks based on customer requirements and deadlines.
  • Supported warehouse inventory management, accurately tracking incoming and outgoing shipments for efficient restocking and distribution.
  • Demonstrated adaptability when faced with changes in project specifications or scheduling needs, adjusting workflow accordingly to meet goals without sacrificing quality.
  • Maintained neat, clean, and safe workspace to avoid hazards and increase safety by [Number]%.

Education

No Degree - Communication Studies

Penn Valley Community
Kansas City, MO

High School Diploma -

Shawnee Mission South High School
Overland Park, KS
05.1996

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Lobby Housekeeping
  • Accounting Principles
  • Balancing Transactions
  • Front Desk Operations
  • Generating Reports
  • Multitasking and Organization
  • Clerical duties
  • Customer Service
  • Account Reconciliation
  • Administrative Support
  • Guest Reception
  • Interpersonal Communication
  • Invoicing and Billing

Timeline

Night Auditor

WaterWalk
08.2019 - 02.2024

Rewind Machine Operator

Stouse Printing
02.2017 - 07.2019

Packaging Handler

UPS
04.2015 - 07.2019

No Degree - Communication Studies

Penn Valley Community

High School Diploma -

Shawnee Mission South High School

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Andrea Striggow