Andrea Suarez
Aurora,IL
Summary
Interested in applying skills including customer service, leadership, teamwork, adaptability and continuous learning within the field. Strengths include; positivity, patience, professionalism and discernment.
Overview
8
8
years of professional experience
Work History
Sales Associate
Refloor
05.2026 - Current
- Assisted customers in selecting flooring products that meet their needs.
- Educated customers on product features, benefits, and installation options.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
Service Cashier
Volkswagen
05.2025 - 12.2025
- Processed customer transactions with accuracy, ensuring a smooth checkout experience.
- Managed workflow during peak hours to maintain service speed and customer satisfaction.
- Balanced the daily cash drawer by counting cash, checks, and credit card transactions.
- Ensured accuracy of all paperwork associated with each transaction including invoices, receipts.
- Resolved customer concerns promptly, enhancing overall service quality.
Customer Service Associate
Lowe's
05.2024 - 03.2025
- Addressing customer concerns and finding solutions efficiently.
- Answering inquiries, resolving complaints, and providing product or service information.
- Processed customer payments and managed returns to ensure customer satisfaction.
- Directed incoming calls to departments, enhancing communication flow and service delivery.
- Educated customers on promotions and loyalty programs, increasing engagement and retention.
Fulfillment
Sam's Club
10.2023 - 03.2024
- Prepared deliveries and ensured timely dispatch of orders.
- Locating items, inspecting them for quality, and securely packaging them for easy transport.
- Double-checked items to eliminate errors before dispatch.
- Ensuring accuracy and updating inventory records.
- Removed past-due items to enhance workspace organization and cleanliness.
Waitress
Friaco's
04.2022 - 08.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Cultivated relationships with regular customers through engaging and friendly conversation, enhancing customer loyalty.
- Trained new staff on restaurant procedures and service standards to ensure high-quality service.
- Ensured food safety and maintained cleanliness of working spaces to protect customers from foodborne illness and uphold sanitation standards.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Receptionist
Studio41
08.2021 - 03.2022
- Welcomed guests and directed them to appropriate persons or departments to ensure smooth visitor experience.
- Handling incoming calls, transferring them, and taking messages.
- Coordinated schedules by setting up meetings and consultations to optimize time management for staff and clients.
- Double-checked transactions to ensure accuracy before handing out orders, minimizing errors.
Delivery Driver to Assistant Manager
Papa Saverio's Pizzeria
09.2018 - 06.2021
- Overseeing daily tasks, providing guidance, and ensuring productivity.
- Facilitated employee skill development and onboarding for new hires.
- Overseeing stock levels, ordering supplies, and ensuring food quality standards.
- Resolved customer inquiries and complaints to maintain positive service.
- Followed health and safety guidelines while handling food products.
- Managed cash transactions and handled customer payments accurately.
Education
High School Diploma -
Oswego East
05-2016
Some College (No Degree) - Psychology
Waubonsee Community College
Skills
- Customer Service
- Leadership
- Teamwork
- Adaptability
- Continuous Learning
- Positivity
- Conflict resolution
- Patience
- Professionalism
- Time Management
Timeline
Sales Associate
Refloor
05.2026 - Current
Service Cashier
Volkswagen
05.2025 - 12.2025
Customer Service Associate
Lowe's
05.2024 - 03.2025
Fulfillment
Sam's Club
10.2023 - 03.2024
Waitress
Friaco's
04.2022 - 08.2023
Receptionist
Studio41
08.2021 - 03.2022
Delivery Driver to Assistant Manager
Papa Saverio's Pizzeria
09.2018 - 06.2021
High School Diploma -
Oswego East
Some College (No Degree) - Psychology
Waubonsee Community College