Andrea Taylor, MHRM
Gilbert,AZ
Summary
Experienced human resource professional with a proven track record in employee recruitment, training, benefits administration, and new hire onboarding and orientation. Skilled at cultivating and nurturing positive relationships with employees and management, fostering a harmonious work environment. Possesses strong organizational abilities and a steadfast commitment to upholding relevant laws and regulations, ensuring compliance and promoting fairness.
Overview
21
21
years of professional experience
1
1
Certification
Work History
HUMAN RESOURCES CQI ASSISTANT
National Youth Advocate Program
02.2024 - Current
- Maintained extensive and confidential HR files and documentation for employee personnel records
- Executed criminal background checks at federal and state level for positions related to the Office of Refugee Resettlement and Unaccompanied Children
- Responded to information requests and assisted employees with a customer service-oriented approach
- Maintained and tracked information for internal and legal compliance
- Audited HR data and documentation as needed
- Managed recruitment, compensation analysis, benefits, training, employee relations, and workforce safety.
CASHIER/ CUSTOMER SERVICE
Kroger Frys Stores
12.2023 - 05.2024
- Addressed customer inquiries and delivered a high level of professional service
- Scanned and bagged items with accuracy and efficiency
- Managed cash register operations, including processing payments and handling exchanges.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
HUMAN RESOURCES GENERALIST
Banda Group International LLC
10.2022 - 02.2023
- Managed a variety of cross-functional HR duties, including addressing employee inquiries, enforcing policies, handling disciplinary matters, executing investigations, and overseeing medical benefits and leave policies
- Prepared and conducted new hire orientations and onboarding plans, ensuring an exceptional first-day experience
- Resolved employee inquiries related to health plans, retirement, and other day-to-day HR matters
- Acted as the liaison between HR and new hires, facilitating smooth communication regarding background checks and drug test administration
- Implemented performance management initiatives and provided guidance to managers on performance management processes
- Coordinated employee and management meetings, company events, and morale-boosting functions
- Collaborated with cross-functional departments (IT, Payroll, Finance) to ensure seamless onboarding for new hires
- Executed open enrollment for annual benefit plans and managed new hire open enrollments
- Executed performance management, recognition programs, and morale-building activities; served as an ADP (HRIS) administrator
- Maintained up-to-date knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
- Ensured compliance with regulatory requirements and corporate policies by maintaining accurate records, logs, and files
- Demonstrated strong ability to work independently and collaboratively while remaining calm under pressure
- Managed the day-to-day administrative operations of HR functions and duties.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Implemented and supervised orientation procedures for new hires.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Improved operational processes resulting in productivity increase in HR department.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
HUMAN RESOURCES MANAGER
iCoStore
07.2022 - 09.2022
- Developed and executed recruitment strategies to attract top talent
- Conducted interviews and managed the selection process for new hires
- Managed onboarding and orientation programs for new employees
- Addressed and resolved employee grievances and conflicts in a timely manner
- Fostered a positive work environment through effective communication and team-building initiatives
- Implemented and enforced company policies and procedures
- Monitored compensation structures and benefit programs to ensure competitiveness and compliance
- Managed payroll processes and addressed compensation-related inquiries
- Conducted market research to adjust salary and benefit packages as necessary
- Implemented an employee benefits census for comprehensive employee benefits (Medical, Dental, Vision STD/LTD, Life Insurance and 401(k).
- Ensured adherence to labor laws, regulations, and company policies
- Maintained accurate and up-to-date employee records and documentation
- Handled employee-related legal issues and liaised with executive leadership as needed
- Managed HR systems and databases, ensuring data accuracy and confidentiality
- Prepared and maintained HR-related reports and documentation
- Managed day-to-day HR operations and administrative functions.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, fostered employee job position knowledge and skillset.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events and incentive programs.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Recruited top talent to maximize profitability.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Updated training processes by reviewing existing documentation.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Structured compensation and benefits according to market conditions and budget demands.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Distributed employee engagement surveys to identify areas of improvement.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Instructed senior leaders on appropriate employee corrective steps.
HR COMPLIANCE & AUDIT SPECIALIST
Albertsons/ Safeway
04.2022 - 06.2022
- Led the maintenance of accurate HR database records, conducted data integrity audits, and identified opportunities for process improvements
- Facilitated precise transaction processing for employee lifecycle events, including hiring, rehire, reinstatement, transfers, promotions, demotions, job rate changes, and terminations
- Served as HRIS Administrator, managing employee information and system functionalities
- Processed, edited, and corrected transactional system errors, resolving issues for specific contracts and companies
- Collected, analyzed, and updated electronic employee information to ensure accuracy
- Ensured adherence to all Human Resource processes and compliance with federal and state regulations
- Executed personnel transactions and maintained documentation in line with company policies and legal requirements
- Managed the timely completion of error-free work while ensuring compliance with local, national regulations, and applicable employment laws.
HR COORDINATOR/ ACTING HR GENERALIST
Community Bridges, Inc.
06.2021 - 04.2022
- Managed new hire onboarding processes, including preparing written offer letters and administering background and drug testing
- Participated in HR projects such as policy development, employee surveys, and organizational development plans
- Executed new hire orientations and conducted benefit reviews for new employees
- Prepared and managed employee files, ensuring accuracy, confidentiality, and proper record-keeping
- Prepared employee separation notices and related documentation, and conducted exit interviews to identify reasons for voluntary separations
- Managed recruitment processes to attract top talent, including resume screening, interviewing, and collaborating with management on candidate selection
- Reviewed job requisitions for accuracy and posted positions on platforms such as Indeed, LinkedIn, and HRIS
- Utilized ATS spreadsheets and HRIS for managing candidate applications and job postings; maintained requisition reports for multiple departments
- Provided coaching to employees on job-related concerns and relational matters, and advised management on appropriate actions for issue resolution
- Supported hiring processes, including job analysis, staffing needs assessment, and compensation analysis
- Developed and administered compensation worksheets for new hires, transfers, and promotions, ensuring competitive and equitable pay practices
- Assisted in monitoring employee headcount, turnover reports, and requisition reports
- Collaborated with senior leadership to analyze trends and provide recommendations for improving employee retention
- Coordinated with management on employee investigations.
HR CLIENT IMPLEMENTATION ANALYST
Manpower Group
01.2020 - 11.2020
- Provided analytical support and guidance for client implementations, including onboarding new hires and managing service order changes for existing accounts and consultants
- Acted as a liaison between field/sales partners, accounts receivable, timekeeping, and onboarding teams to ensure smooth operations
- Supported discovery sessions to understand client needs, fund structures, current processes, and job scope
- Facilitated and structured client meetings during implementation phases
- Procured internal approvals for new transactions and managed the client approval process
- Prepared and submitted HR-related reports and analytics to the COO
- Facilitated recruitment activities, including job posting, hiring, and issuing offer letters
- Prepared and maintained personnel records and updated the new hire handbook
- Generated reports and conducted basic analyses for review by C-Level Suite management.
EXEC ASST TO PROVOST
Maricopa County Community College
08.2019 - 10.2019
- Maintained confidential student records for the Provost, adhering to college, state, and federal guidelines
- Prepared and managed routine and non-routine correspondence, reports, documents, records, and files according to established procedures
- Scheduled and coordinated meetings on behalf of the Provost, including executive meetings with the Chancellor, College Vice Presidents, Faculty, Associate Vice Chancellors, and other staff as requested.
- Assisted in development and implementation of faculty development plans.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Cultivated engaged student population with successful orientation programs.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
HR ONBOARDING SPECIALIST & EXEC ASSIST TO VP
Air Methods
07.2018 - 08.2019
- Assisted in reviewing and refining training documents, working with Human Resources to implement additional materials for final training documentation
- Collaborated with the HR team at Headquarters to serve as a local resource for New Hire Onboarding and Training in the Pacific West region
- Partnered with HR to enhance new hire experience and onboarding processes, including outlining work instructions and facilitating process improvements
- Supported employee training and development initiatives by identifying training needs and coordinating training programs.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Wrote surveys, course material and handbooks for different onboarding needs.
- Put together employee files and collected required digital or physical information to meet requirements.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked alongside HR corporate office to deploy new training strategies.
- Created and delivered HR training sessions to staff, managers and executives.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
TEAM MANAGER
Arizona Competitive Soccer Club
09.2016 - 06.2018
- Assisted in managing two competitive soccer clubs with regional and statewide competition, including recruiting new talent
- Completed and submitted necessary paperwork for the club, including registration forms, coach registrations, tournament applications, and fee collection
- Ordered team uniforms and coordinated team entries for tournaments, including arranging hotel accommodations and carpools
- Ensured compliance with team regulations and rules, and communicated tournament dates to team members and families.
HR SCHEDULING COORDINATOR & EXEC ASSIST TO VP
Silicon Valley Bank
04.2016 - 09.2016
- Managed interview scheduling for current job openings, coordinating between candidates and management to assemble interviewing panels
- Vetted resumes to identify top talent for acquisition
- Tracked candidate status in the ATS module of HRIS and sent follow-up communications at the end of the recruiting process
- Developed and implemented innovative sourcing strategies to attract high-quality candidates through job boards, social media, networking events, and employee referrals
- Collaborated with multi-functional teams to foster a positive work culture and support employee engagement initiatives.
HR GENERALIST & EXEC ASST TO CEO
NuHome Promotions
01.2015 - 07.2015
- Assisted in developing and implementing personnel procedures and policies, providing guidance to employees
- Supported the creation and execution of human resources policies
- Administered background checks and drug testing for new hires
- Facilitated new hire orientations and coordinated internal company training and development programs
- Ensured the accurate maintenance and up-to-date status of all records, logs, and files.
- Facilitated criminal background check process for new hires.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Enabled transition of 65 employees from paper time sheets to electronic, eliminating manual time entry.
- Implemented and supervised orientation procedures for new hires.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Implemented company's first sourcing tracking system.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
OFFICE ASSISTANT
Boeing Company
02.2004 - 04.2013
- Supported five Senior Program Managers in the International Apache Program Office, providing extended staff support across Contracts, Finance, Procurement, and Engineering for 13 international countries
- Served on the Executive Administrative Steering Committee as Secretary (2004-2005), Co-Lead (2006), and Lead (2007-2008); contributed to the development of training programs for administrators
- Streamlined and enhanced employee training programs, improving productivity within the Apache Program Office and refining employee travel procedures
- Collected and analyzed data from multiple sources to produce reports of moderate complexity for management reviews and track performance against plans
- Executed various employee morale and engagement events to boost team morale
- Assisted in coordinating employee performance and mentoring as a Senior Administrative Assistant
- Contributed to the development and maintenance of the Executive Administrative Leadership Committee and Employee Involvement Team; monitored project schedules and budgets, and communicated status updates to the Site Leader
- Planned and implemented mandatory ethics training for approximately 4,300 employees in collaboration with the Executive Steering Committee and the Ethics Board; facilitated training sessions with senior leadership.
Education
Master of Science - Human Resources Management
Keller Graduate School of Management DeVry University
Naperville, IL10.2020
GRADUATE CERTIFICATION - Human Resources Management
Keller Graduate School of Management DeVry University
Naperville, IL12.2019
Bachelor of Science - Business Administration And Management
Capella University
Minneapolis, MN12.2017
Skills
- Onboarding & New Hire Orientation
- Payroll experience
- Employee Relations
- Compliance
- Conducting Interviews & Recruiting
- HRIS Management (ADP, Dayforce, Workday, Paycom, Oracle Cloud)
- Compensation and Benefits
- Event Planning
- Project & Schedule Coordination
- Expense Reporting
- Calendar management
- Excellent Verbal and written communication
- Time Management
- File and Record Keeping
- Fast Learner
- Administrative & Operations Support
Accomplishments
- Developed and implemented 14-day and 30-day onboarding check in to assess onboarding processes, which decreased employee turnover by 89%.
References
Professional references available upon request.
Affiliations
- SHRM MEMBER
Certification
- PHR - Professional in Human Resources in progress. Tentative exam date October 2024
Timeline
HUMAN RESOURCES CQI ASSISTANT
National Youth Advocate Program
02.2024 - Current
CASHIER/ CUSTOMER SERVICE
Kroger Frys Stores
12.2023 - 05.2024
HUMAN RESOURCES GENERALIST
Banda Group International LLC
10.2022 - 02.2023
HUMAN RESOURCES MANAGER
iCoStore
07.2022 - 09.2022
HR COMPLIANCE & AUDIT SPECIALIST
Albertsons/ Safeway
04.2022 - 06.2022
HR COORDINATOR/ ACTING HR GENERALIST
Community Bridges, Inc.
06.2021 - 04.2022
HR CLIENT IMPLEMENTATION ANALYST
Manpower Group
01.2020 - 11.2020
EXEC ASST TO PROVOST
Maricopa County Community College
08.2019 - 10.2019
HR ONBOARDING SPECIALIST & EXEC ASSIST TO VP
Air Methods
07.2018 - 08.2019
TEAM MANAGER
Arizona Competitive Soccer Club
09.2016 - 06.2018
HR SCHEDULING COORDINATOR & EXEC ASSIST TO VP
Silicon Valley Bank
04.2016 - 09.2016
HR GENERALIST & EXEC ASST TO CEO
NuHome Promotions
01.2015 - 07.2015
OFFICE ASSISTANT
Boeing Company
02.2004 - 04.2013
Master of Science - Human Resources Management
Keller Graduate School of Management DeVry University
GRADUATE CERTIFICATION - Human Resources Management
Keller Graduate School of Management DeVry University
Bachelor of Science - Business Administration And Management
Capella University