Andrea Tester
Zionville,NC
Summary
Driven and resourceful administrative professional with 17+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Executive Assistant contributing to team projects while demonstrating individual leadership and success in data entry, management and administrative support. Reliable employee seeking this position. Offering excellent communication and good judgment.
Overview
19
19
years of professional experience
Work History
Executive Assistant
Appstate Belk Library
Boone, NC
06.2016 - Current
- Provides front line support for Administrative Staff, Associate Dean and Dean of University Libraries.
- Maintain libraries catering kitchen, well stocked and supplies are available along with supply cabinet in Administrative Suite.
- Coordinates and directs work of student’s assistants involving receptionist responsibilities.
- Creates and maintains procedures that facilitate efficient use of administrative teams time and attention
- Compose letters, memos and reports requiring research and present data accurately to support findings.
- Assist University Program Specialist, Associate Dean, and Dean with filing and handling of confidential or sensitive information.
- Update personnel directory on website as needed and forms on confluence update policies for events form.
- Schedule meetings as needed for library personnel and also attend meetings as needed for taking notes.
- Collaborate with team members regarding events or other details pertaining to meetings, personnel or library building.
- Student Employees: Hire library student employees for nine different teams within library.
- Attend workshops and meetings pertaining to student employees and different trainings for banner and systems used Keep updated excel spreadsheet of who recently have hired and running list of who has graduated.
- Correspond back and forth with Student Employment office, payroll and other departments on campus as needed to see about rather qualify for work study and other hiring questions
- Review and maintain accurate up to date calendar for room request for Lecture Hall 114, Broyhill Conference Room 421, Room 471, Special Collections Rhinehart Room and the Atrium (upon approval from Associate Dean) requested by Students, Faculty and Staff using lib cal room booking system.
- Update and maintain policy for room booking process and follow up with any issues clients have using rooms.
- Train and make sure student employees are able to assist with this and can see calendars and update any events on Google calendar.
Interim Executive Assistant
Appstate Belk Library
Boone, NC
06.2017 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to library faculty and staff and greeting visitors.
- Maintained Google forms, Deadline sheet, event sheet, office responsibility's for student employees while working at desk.
- Supervised and trained several student employees for administrative duties in Administrative Suite.
- Executed record filing system through M:Drive and Google drive to improve document organization and management.
- Scheduled office meetings and client appointments for Library Faculty and Staff teams.
- Scheduled monthly meetings for Provost Council, Deans Council and Just Deans meetings along with bi weekly meetings for Associate Deans on campus.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Monitored supervisor's Google calendar and scheduled appointments, meetings and travel for Dean of library and two of Associate Deans in library at the time.
- Attended and recorded minutes for Emergency Response Team meetings.
- Updated workers comp policy to go along with Appstate campus guidelines.
- Communicated with team players when planning events for different library events.
Administrative Assistant
Student Health Services
Boone, NC
07.2006 - 06.2016
- Executed record filing system to improve document organization and management.
- Protect security of medical records to ensure that confidentiality is maintained.
- Review records for completeness, accuracy, and compliance with regulations
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Release information to persons or agencies according to regulations
- Schedule appointments as needed for different clinicians.
- Check on insurance waivers and see if entered in correctly.
- Communicate with parents and incoming freshman, transfer and international students to make sure immunizations are up to date as needed to give them information on where to receive depending on each student.
- Train student employees to help with check in process or checkout.
- Work with nurses and clinicians on locating records as needed Follow up with students and other offices on getting records before appointment.
- Answered multi-line phone system, routing calls, delivering messages to clinical staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Maintained staff directory and company policy handbook for human resources department.
Education
No Degree - Communication Studies
Appalachian State University
Boone, NC12.2025
Buisness - Buisness
Caldwell Community College
Boone12.2006
Skills
- Administrative Oversight
- Administrative Support
- Catering Coordination
- Customer Service
- Document Filing and Retrieval
- Executive Schedule Management
- Recordkeeping and Documentation
- Visitor Greeting
- Microsoft Office
- Meeting Scheduling
Timeline
Interim Executive Assistant
Appstate Belk Library
06.2017 - 06.2020
Executive Assistant
Appstate Belk Library
06.2016 - Current
Administrative Assistant
Student Health Services
07.2006 - 06.2016
No Degree - Communication Studies
Appalachian State University
Buisness - Buisness
Caldwell Community College