Andrea Thomas-Jones
Douglasville,US
Summary
I am a dedicated Customer Service representative (Red Coat), who is motivated to maintain customer satisfaction and contribute to company success. I am focused and driven with hopes to obtain a position as a leader/part of a leadership team. I am also a Self-driven individual, who is, highly reliable, very proactive with multi-tasking skills to handle a high volume work load and effectively deal with interruptions. I also take pride in doing a great job, willing to learn and also a team player who leads by example and can work with minimal supervision.
Overview
26
26
years of professional experience
Work History
Customer Service (Red Coat)
Delta Airlines
Atlanta, GA
06.2009 - 01.2023
- Instructed team members on how to provide friendly, professional service while adhering to established service
- Used verbal and written communication skills to quickly resolve issues, which helped me build rapport and relationships with clients
- Also deal with files and records for our platinum clients, as well following security procedures to prevent data breaches and misuse
- Evaluate customer satisfaction on a regular basis in terms of phone call handling, order acceptance skills, service skills, and productivity.
Customer Service Agent
United Airline
Queens, NY
05.1997 - 01.2008
- Spoke with customers about their concerns, then analyze, isolate and resolve varies issues
- Use phone calls to contact customers and verify account information
- Maintained a high level of professionalism and calmness with all customers, even in high-stress situations
- Attention to detail, organizational skills, and the ability multitasks daily is very important
Education
Some college (No degree) -
Southern Crescent Technical College - Griffin Campus
Griffin, GADelta Atlanta AIC OSM Program-Currently
High School -
Central East High School
Fresno, CA01.1992
Skills
- Mac, PC experience
- Data entry
- Strong Organization Skills
- Active Listening Skills
- Software proficiency
- Strong Problem Solving Ability
- Training and mentoring
- Decision-Making
- Team Development
- Employee Scheduling
- Complaint resolution
- Performance Evaluation
Timeline
Customer Service (Red Coat)
Delta Airlines
06.2009 - 01.2023
Customer Service Agent
United Airline
05.1997 - 01.2008
Some college (No degree) -
Southern Crescent Technical College - Griffin Campus
Delta Atlanta AIC OSM Program-Currently
High School -
Central East High School