Andrea Tissot-Rebner
Customer Service
Hawthorne,NJ
Summary
Business Manager with customer service esperance. Proven track record in enhancing operational workflows. Professional with extensive experience in customer relationship. Known for implementing solutions that improve operational efficiency and drive project success.
Overview
50
50
years of professional experience
Work History
Business Manager
Acme Engravig Co. Inc.
Passaic, NJ
01.2010 - 12.2025
- Managed project objectives within deadlines.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
QC Inspector
Acme Engraving Co., Inc.
Passaic, NJ
06.2006 - 10.2025
- Conducted thorough inspections of engraved products for quality assurance and adherence to specifications
- Utilized inspection techniques as well as performing detailed measurements with hand-held tools and devices.
- Maintained a strong working knowledge of industry regulations and standards, ensuring that all inspections were conducted in accordance with applicable requirements.
Supervisor of Factory Operations
Acme Engraving Co., Inc.
Passaic, NJ
01.1992 - 03.2006
- Coordinated production schedules to optimize workflow and minimize downtime across multiple shifts.
- Implemented process improvements, enhancing operational efficiency and reducing waste in engraving processes.
Division Manager
Old Deerfield Screen Engraving
Cedar Grove, NJ
01.1982 - 01.1992
- Led division to achieve operational excellence through strategic planning and resource allocation.
- Managed cross-functional teams to enhance collaboration and drive project success.
- Developed and implemented process improvements that increased efficiency across departments.
- Mentored junior managers, fostering professional growth and leadership skills.
- Established performance metrics to monitor progress and optimize team productivity.
- Oversaw budget management, ensuring financial accountability within the division's operations.
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Supervised daily planning, coordination and administration for division operations.
- Established clear and consistent policies and procedures.
- Boosted customer satisfaction rates by addressing concerns promptly and effectively resolving issues.
Artist, Art Director
Old Deerfield Fabrice Inc.
Cedar Grove, NJ
11.1975 - 01.1992
- Color Separations and processing of final film for engraving.
- Developed original artworks using various mediums, reflecting personal style and artistic vision.
- Mentored emerging artists, providing guidance on techniques and professional development.
- Consulted with clients to discuss preferences to create mutually agreeable project parameters.
Education
Associate of Arts - Fine Arts
Newark School of Industrial And Find Art (NSFIA)
Newark, NJHigh School Diploma -
Essex County High School
Newark, NJSkills
- Financial management
- Customer service
- Project management
- Employee management
- Customer relationship management
- Documentation and reporting
Timeline
Business Manager
Acme Engravig Co. Inc.
01.2010 - 12.2025
QC Inspector
Acme Engraving Co., Inc.
06.2006 - 10.2025
Supervisor of Factory Operations
Acme Engraving Co., Inc.
01.1992 - 03.2006
Division Manager
Old Deerfield Screen Engraving
01.1982 - 01.1992
Artist, Art Director
Old Deerfield Fabrice Inc.
11.1975 - 01.1992
Associate of Arts - Fine Arts
Newark School of Industrial And Find Art (NSFIA)
High School Diploma -
Essex County High School