Andrea Trevino
Lubbock,TX
Summary
Adept at multitasking and maintaining a professional demeanor, I significantly enhanced customer satisfaction at PlainsCapital Bank through exceptional service and empathy. Leveraging skills in Microsoft Excel and cash management, I improved efficiency by 100%. My approachable nature and excellent time management skills have consistently fostered positive customer and client relationships.
Overview
7
7
years of professional experience
Work History
CSR
PlainsCapital Bank
09.2022 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Educated customers on features and benefits of banking products and services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Daycare Teacher
Starting Line Learning Center
01.2020 - Current
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained child-friendly environment with access to outdoor activities.
- Continually kept abreast of toy and child-related recalls and safety warnings.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted sensory development by providing access to different textures.
- Modeled appropriate activities and positive behavior management.
- Monitored entrances and exits to maintain safety and organized environments.
- Created and implemented diverse educational strategies to boost development.
Automotive Service Writer
Walmart
11.2019 - 01.2020
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Consulted with customers to assess service requirements and produce accurate orders.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
CAP Team 2 Associate
Walmart
08.2018 - 11.2019
- Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
- Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency 100%.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand, and current pricing.
- Stocked shelves, racks, and cases with new or transferred merchandise.
Daycare Assistant Teacher
Trinity
02.2018 - 08.2018
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained child-friendly environment with access to outdoor activities.
- Continually kept abreast of toy and child-related recalls and safety warnings.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted sensory development by providing access to different textures.
- Modeled appropriate activities and positive behavior management.
- Monitored entrances and exits to maintain safety and organized environments.
- Created and implemented diverse educational strategies to boost development.
Daycare Teacher
Starting Line Learning Center
06.2017 - 02.2018
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained child-friendly environment with access to outdoor activities.
- Continually kept abreast of toy and child-related recalls and safety warnings.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted sensory development by providing access to different textures.
Education
High School Diploma -
Lubbock High School
Lubbock, TX05.2017
Skills
- Professional telephone demeanor
- Documentation
- Microsoft Excel
- Account updating
- Exceptional customer service
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
Timeline
CSR
PlainsCapital Bank
09.2022 - Current
Daycare Teacher
Starting Line Learning Center
01.2020 - Current
Automotive Service Writer
Walmart
11.2019 - 01.2020
CAP Team 2 Associate
Walmart
08.2018 - 11.2019
Daycare Assistant Teacher
Trinity
02.2018 - 08.2018
Daycare Teacher
Starting Line Learning Center
06.2017 - 02.2018
High School Diploma -
Lubbock High School
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