Andrea Trezza
Ivoryton ,CT
Summary
Dynamic and results-driven cosmetologist with a proven track record at Salon Venustas, excelling in client consultations and advanced hairstyling techniques. A strong leader and quick learner, I foster client relationships that enhance loyalty and satisfaction, consistently delivering exceptional service and innovative solutions in a fast-paced environment.
Overview
35
35
years of professional experience
Work History
Hairstylist
Self Employed Services
Clinton, CT
03.2017 - 06.2025
- Provided personalized consultations to assess client needs and preferences.
- Executed a variety of hair cutting techniques to achieve desired styles.
- Utilized high-quality products for coloring and treatments, ensuring client satisfaction.
- Maintained cleanliness and organization of workstations to enhance workflow efficiency.
- Developed strong customer relationships through effective communication and service excellence.
- Implemented inventory management strategies to optimize product usage and reduce waste.
- Stayed updated on industry trends and techniques to provide innovative styling options.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Counted and documented opening and closing cash amounts daily.
Cosmetologist
Salon Venustas
Madison, CT
05.1998 - 02.2017
- Provided exceptional hairstyling and coloring services, ensuring client satisfaction through personalized consultations.
- Mentored junior cosmetologists, enhancing their skills and knowledge in advanced techniques.
- Developed and implemented new service offerings to meet evolving client preferences and industry trends.
- Maintained a clean and organized work environment, adhering to health and safety regulations consistently.
- Built strong client relationships through effective communication, resulting in increased customer loyalty and repeat business.
- Demonstrated high level of customer service to increase retention and satisfaction.
Administrative Clerk
Ford Motor Credit Company
Westbury, NY
02.1993 - 05.1998
- Processed and organized customer account documentation efficiently.
- Managed data entry tasks using proprietary software systems accurately.
- Coordinated communication between departments to streamline operational workflows.
- Assisted in resolving customer inquiries, enhancing service quality and satisfaction.
Reservation Agent
Northwest Airlines
Garden City, NY
01.1990 - 02.1993
- Managed customer reservations efficiently through Sabre reservation system.
- Coordinated flight changes and cancellations to enhance customer satisfaction.
- Assisted customers with itinerary modifications, ensuring seamless travel experiences.
- Provided detailed information on flight schedules and fare options to clients.
- Resolved booking discrepancies, maintaining accuracy in reservation records.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Education
Cosmetology - Cosmetology
Avant Garde Academy
Branford, CT05.2004
High School Diploma -
Baldwin Senior High School
Baldwin, NY06.1988
Skills
Quick learner
Client consultation
Appointment scheduling
Detail-orientated
Customer consultation
Schedule management
Relationship building and management
Advanced communication skills
Highly motivated self-starter
State licensed cosmetologist
Strong leader
Timeline
Hairstylist
Self Employed Services
03.2017 - 06.2025
Cosmetologist
Salon Venustas
05.1998 - 02.2017
Administrative Clerk
Ford Motor Credit Company
02.1993 - 05.1998
Reservation Agent
Northwest Airlines
01.1990 - 02.1993
Cosmetology - Cosmetology
Avant Garde Academy
High School Diploma -
Baldwin Senior High School