Andrea Volk
Milton,DE
Summary
Proven Sales Consultant with a track record of enhancing customer satisfaction and forging strong relationships. At Southern Glazers Wines and Spirits, excelled in persuasive communication and strategic planning, boosting client sales. Skilled in time management and customer relationship building, consistently exceeding sales and service expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Consultant
Southern Glazers Wines And Spirits
04.2016 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Restaurant Bar Manager
The Cheesecake Factory
03.2010 - 04.2016
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
Education
High School Diploma - Business Administration And Management
Skyline High School
Mesa, AZ05.2002
Skills
- Time management
- Customer relationship management
- Objection handling
- Persuasive communication
- Strategic planning
- Community networking
Accomplishments
Leader in Sales in a highly profitable sales territory
Certification
Court of Master Sommeliers Level 1 Certification
WSET Wine Level 2 Certification
WSET Spirits Level 2 Certification
Timeline
Sales Consultant
Southern Glazers Wines And Spirits
04.2016 - Current
Restaurant Bar Manager
The Cheesecake Factory
03.2010 - 04.2016
Court of Master Sommeliers Level 1 Certification
WSET Wine Level 2 Certification
WSET Spirits Level 2 Certification
High School Diploma - Business Administration And Management
Skyline High School
Similar Profiles
Curtis BartonCurtis Barton
Fulfillment Associate at Southern Glazers Wines And SpiritsFulfillment Associate at Southern Glazers Wines And Spirits
Nicole Le RouxNicole Le Roux
Sales Merchandiser at Southern Glazers Wines And SpiritsSales Merchandiser at Southern Glazers Wines And Spirits
Jay Carlos AlvarezJay Carlos Alvarez
Delivery Driver at Southern Glazers Wines And SpiritsDelivery Driver at Southern Glazers Wines And Spirits