Andrea Whitehead
Richardson,TX
Summary
Dynamic and results-driven professional with a strong work ethic and a proactive approach to problem-solving. Committed to leveraging a diverse skill set and extensive knowledge to drive business performance and foster growth. Proven ability to adapt quickly to new challenges while maintaining a focus on achieving organizational goals. Eager to contribute innovative ideas and collaborate effectively in a team-oriented environment.
Overview
18
18
years of professional experience
Work History
Patient Navigator
Texas Health Resources
01.2022 - Current
- Proficient Knowledge of various medical health care EMR systems
- Quality Metrics of 90% based on company expectations.
- Intermediate knowledge of Microsoft Word
- Excel and Outlook
- Working Knowledge of ICD-10 and CPT coding, verify and document patient insurance eligibility.
- Communicate with patients in the Epic EMR system with instructions for scheduled and coordinated specialist provider information.
- Obtain and Process referral preauthorizations from various insurance portals and through outbound calls.
- Track daily production.
- Remote
Patient Navigation
Southwestern Health/Texas Health Resources
09.2019 - 12.2021
- Southwestern Health Resources Remote
- Patient Navigation/Referral Management, Verify and document patient insurance eligibility.
- Communicate with patients in the Epic EMR system with instructions for scheduled and coordinated specialist provider information.
- Obtain and Process referral preauthorization's from various insurance portals and through outbound calls.
- Remote
Patient Navigator
Texas Health Resources
03.2018 - 09.2019
- Participated in interdisciplinary team meetings discussing best practices for achieving desired outcomes.
- Assisted with scheduling appointments for follow-up visits as well as diagnostic tests or procedures.
- Utilized problem-solving abilities to ensure patient access to clinical services and resources.
- Provided emotional support to patients during times of distress through active listening techniques.
- Coordinated patient referrals to appropriate specialists, ensuring quality care was provided in a timely manner.
Phone Receptionist
MidCities Family Care
07.2016 - 03.2018
- Answer Telephone, Transfer phone calls to various departments.
- Verified Insurance Coverage
- Scheduled appointments for patients for multiple providers
Senior Patient Experience Advocate
Stericycle
04.2016 - 06.2016
- Answered and scheduled patients per UCLA protocols
- Transferred patients to various medical departments.
- Epic scheduling system knowledge
- Clarified requirements for each Patient for their individual tests.
Receptionist
Eye Care Associates of Texas
05.2007 - 03.2016
- Provided first-class healthcare information and services to patients.
- Front desk duties include, but are not limited to, taking payments and completing new patient paperwork for patients who could not do so themselves.
- Completed front and back office administrative duties.
- Verified patient medical health insurance.
- Obtained Prior Authorization and costs for patients.
- Called various doctors' offices for referrals.
- Scanned paperwork for the doctors into the patient's charts
- Use of Nextgen EMR/EHR system to schedule appointments.
- Faxed referral letters to primary care doctors and referring doctors.
- Use of multi-line phone answering up to eighty calls per day
Education
Bachelor of Science - Pre nursing
West Coast University
Richardson, TX01.2024
Skills
- Excellent Communication
- Basic Math Skills
- Active Listening
- Positive Attitude
- EMR knowledge
- Time Management
- Outgoing and Friendly
- Team Player
- Ability To Multitask
- Customer Service
- Dependable and Reliable
Timeline
Patient Navigator
Texas Health Resources
01.2022 - Current
Patient Navigation
Southwestern Health/Texas Health Resources
09.2019 - 12.2021
Patient Navigator
Texas Health Resources
03.2018 - 09.2019
Phone Receptionist
MidCities Family Care
07.2016 - 03.2018
Senior Patient Experience Advocate
Stericycle
04.2016 - 06.2016
Receptionist
Eye Care Associates of Texas
05.2007 - 03.2016
Bachelor of Science - Pre nursing
West Coast University
Similar Profiles
Pamela L. RundellPamela L. Rundell
Senior Regulatory Compliance Analyst at Texas Health Resources - Texas Health Physicians GroupSenior Regulatory Compliance Analyst at Texas Health Resources - Texas Health Physicians Group
Jennifer ThomasJennifer Thomas
Charge Registered Nurse Long-Term Acute Care at Texas Health Resources/Texas Specialty HospitalCharge Registered Nurse Long-Term Acute Care at Texas Health Resources/Texas Specialty Hospital
MONICA PARTRIDGEMONICA PARTRIDGE
PHARMACEUTICAL DELIVERY DRIVER at TEXAS HEALTHCARE PHARMACY, TEXAS HEALTH RESOURCESPHARMACEUTICAL DELIVERY DRIVER at TEXAS HEALTHCARE PHARMACY, TEXAS HEALTH RESOURCES
Shalunda ColemanShalunda Coleman
Certified Medical Assistant at Texas health Resources- Fort Worth Executive HealthCertified Medical Assistant at Texas health Resources- Fort Worth Executive Health
Max AndersonMax Anderson
Audio Technician/Music Producer/DJ at Taboo DallasAudio Technician/Music Producer/DJ at Taboo Dallas