Andrea Young
Property Management
Streamwood,IL
Summary
Results-oriented Regional Property Manager with over nine years of experience managing multi-family housing, affordable housing programs, and tax credit communities. I have a proven track record in optimizing property performance, increasing occupancy rates, and reducing delinquencies. I am skilled in staff management, compliance, budgeting, and implementing technology solutions to improve operational efficiency.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Regional Property Manager
Full Circle Management
Chicago, IL
10.2021 - Current
- Manage a portfolio of 4 properties with 496 units, focusing on maximizing occupancy and ensuring compliance with affordable housing programs such as Section 8, HOME, and Tax Credits.
- Led a team of 10, improving staff retention by 10% through targeted recruitment, training, and mentorship programs
- Increased rental income significantly by conducting market analysis and adjusting rental pricing strategies
- Spearheaded technology adoption, implementing an online portal for rent payments, lease renewals, and maintenance requests, boosting operational efficiency by 20%
- Negotiated vendor contracts, reducing maintenance and landscaping costs significantly.
- Reduced delinquent payments by 30% through improved rent collection strategies and resident communication
- Successfully managed a major rehab and re-syndication of tax credits, ensuring compliance and maintaining occupancy during the transition.
Property Manager
Banner Property Management
Carol Stream, IL
09.2018 - 10.2021
- Managed a multi-family Tax Credit community with 210 apartment homes, ensuring operational excellence and compliance with company goals
- Improved and maintained an occupancy rate of 100% through strategic marketing initiatives and resident retention programs
- Reduced late payments and evictions by 25% by enforcing timely rent collection and tenant relations policies
- Led maintenance efforts, ensuring timely completion of all repairs and capital projects, achieving 60% cost savings by negotiating vendor contracts
- Supervised a team of five staff, providing ongoing coaching and performance evaluations to ensure staff compliance with company policies
- Spearheaded monthly property inspections, identifying and addressing key areas for improvement, which resulted in a significant reduction in tenant complaints
Assistant Property Manager
Banner Property Management
Carol Stream, IL
10.2018 - 11.2018
- Assisted in managing daily operations of a multi-family Tax Credit community with a focus on lease renewals, resident relations, and compliance
- Processed lease renewals and move-ins, maintaining an occupancy rate of 100% and ensuring compliance with tax credit regulations
- Managed resident communications, resolving maintenance requests and inquiries with excellent response times
- Collected rents and maintained financial records, reducing delinquency rates by 10%
Assistant Property Manager
Burnham Management Company
Elgin, IL
10.2016 - 10.2018
- Oversaw a senior/disabled subsidized property with 127 apartment homes, ensuring compliance with HUD and IHDA regulatory requirements
- Achieved 100% occupancy by managing tenant relations, addressing resident concerns, and organizing community events
- Maintained low delinquency rates through effective rent collection strategies and timely follow-up on late payments
- Processed move-ins and certifications, ensuring regulatory compliance and high resident satisfaction
- Collaborated with maintenance teams to ensure timely unit repairs and preventive maintenance
Assistant Property Manager
Ross Real Estate Services, Inc
Bolingbrook, IL
03.2015 - 10.2016
- Assisted with operations at a Senior Tax Credit Community, focusing on maintaining tenant satisfaction and regulatory compliance
- Managed tenant relations, resulting in a tenant retention rate of 90% through proactive communication and timely issue resolution
- Assisted with inspections and compliance reports, ensuring 100% adherence to tax credit and fair housing regulations
- Processed lease agreements, renewals, and move-ins while maintaining meticulous records of all transactions
Maintenance Coordinator
East Lake Management Group, Inc
Chicago, IL
12.2014 - 03.2015
- Led a maintenance team serving over 200 apartment homes, ensuring efficient task scheduling and completion
- Provided excellent maintenance response times through effective work order prioritization and communication with vendors
- Analyzed and processed work orders, resulting in a streamlined workflow and improved resident satisfaction
- Negotiated maintenance contracts, securing reduced cost savings on repairs and capital improvement projects
Education
Some College (No Degree) - Sociology
Illinois State University
Bloomington, ILSkills
- Property Management
- Affordable Housing Programs
- Staff Development
- Budgeting & Financial Planning
- Compliance (HUD, Tax Credit, Section 8)
- Vendor Negotiation
- Leadership
- Resident Retention
- Yardi Software
- Microsoft Office
- Excellent organizational skills
- Account payable and receivables
Certification
- Certified Occupancy Specialist, Present
- Tax Credit Specialist, Present
- Blended Occupancy Specialist, Present
- Certified Pool Operator, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Regional Property Manager
Full Circle Management
10.2021 - Current
Assistant Property Manager
Banner Property Management
10.2018 - 11.2018
Property Manager
Banner Property Management
09.2018 - 10.2021
Assistant Property Manager
Burnham Management Company
10.2016 - 10.2018
Assistant Property Manager
Ross Real Estate Services, Inc
03.2015 - 10.2016
Maintenance Coordinator
East Lake Management Group, Inc
12.2014 - 03.2015
Some College (No Degree) - Sociology
Illinois State University
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