Andrea Yunga
Lyndhurst,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Depot
03.2013 - 06.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Kmart, Sears Holding
02.2009 - 06.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
M.D. -
AMERICAN UNIVERSITY COLLEGE OF MEDICINE ANTIGUA
Antigua05.2026
Bachelor of Science -
Rutgers, The State University of New Jersey
New Brunswick, NJ06.2015
Skills
- Information Security
- Appointment Scheduling
- Scheduling
- Consultative Sales
- Recordkeeping
- Questionnaire Development
- Data Collection
- Patient Confidentiality
- Patient Care Coordination
- HIPAA Compliance
- Customer Service Excellence
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Home Depot
03.2013 - 06.2014
Customer Service Representative
Kmart, Sears Holding
02.2009 - 06.2012
M.D. -
AMERICAN UNIVERSITY COLLEGE OF MEDICINE ANTIGUA
Bachelor of Science -
Rutgers, The State University of New Jersey