Andrea Zuniga
West Palm Beach
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service Representative
Stockton maintenance
Coral Springs
03.2025 - Current
- Collaborated with field technicians to ensure timely service delivery and customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Defined and evaluated client needs by reviewing work orders and documentation before finalizing designs.
- Organized work orders efficiently so that technicians could complete tasks in an orderly fashion.
- Read work orders carefully to determine job requirements and specifications.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided assistance to customers with inquiries and issues in both English and Spanish with inquiries and issues.
Veterinary Receptionist
PGA animal clinic
Palm Beach Gardens
03.2024 - 03.2025
- Greeted clients and pets with warmth and professionalism.
- Managed appointment scheduling using clinic software
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Processed payments and handled client inquiries promptly.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Coordinated communication between pet owners and veterinary staff effectively.
- Maintained accurate patient records in electronic health systems.
- Educated clients on pet care, vaccinations, and clinic services.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Ensured cleanliness and organization of reception area daily.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Customer Service Representative and Sales Rep
Hoffer Pest Solutions
Coral Springs
08.2019 - 03.2024
- Handled customer complaints and resolved issues efficiently and professionally.
- Assisted customers with pest control inquiries and service scheduling.
- Provided detailed information about pest management products and services.
- Educated customers on preventive measures for pest control in homes and businesses.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Coordinated scheduling for multiple teams to ensure efficient workflow.
- Scheduled and confirmed appointments.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL 01.2024 - 05.2026
Coral Springs High School
Coral Springs, FloridaSkills
- Client support
- Complaint resolution
- Refund processing
- CRM software usage
- Appointment scheduling
- Relationship management
- Problem solving
- Team collaboration
- Bilingual proficiency
- Organization
- Professionalism
- Active listening
- Friendly, positive attitude
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Certified Veterinary Receptionist
Timeline
Customer Service Representative
Stockton maintenance
03.2025 - Current
Veterinary Receptionist
PGA animal clinic
03.2024 - 03.2025
Associate of Arts -
Palm Beach State College
01.2024 - 05.2026
Customer Service Representative and Sales Rep
Hoffer Pest Solutions
08.2019 - 03.2024
Coral Springs High School