Andrea "Ande" Ball
Fort Oglethorpe,GA
Summary
Motivated Customer service rep with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences, and all around customer service experiences. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
30
30
years of professional experience
Work History
Service Advisor
Premier Truck Group
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Server/Hostess
Portofino's Greek And Italian Restaurant
11.1993 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Cash Office Clerk
Doug Yates Towing
03.2023 - 06.2023
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
- Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
- Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
Education
Associate of Applied Science - Business And Office Technology
Walker Technical
Rock Spring, GA04.1991
GED -
Walker Technical
Rock Spring, GA04.1989
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
Timeline
Cash Office Clerk
Doug Yates Towing
03.2023 - 06.2023
Server/Hostess
Portofino's Greek And Italian Restaurant
11.1993 - 04.2024
Service Advisor
Premier Truck Group
Associate of Applied Science - Business And Office Technology
Walker Technical
GED -
Walker Technical