Andrea E. Schank
Hammonton,NJ
Summary
Organized and dependable candidate looking for full time work with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Office Assistant
14 Towing Service
07.2020 - Current
- Maintaining and keeping accurate customer account records.
- Updated property contracts as renewed.
- Actively settled accounts for abandoned vehicles.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on calls requesting dispatch and maintained a calm and professional demeanor.
- Monitored abandoned vehicle accounts and initiated collection efforts.
- Created scheduling for tow truck drivers
Animal Rescue Volunteer
Various Rescue Groups
06.2012 - 03.2022
- Attended community events to promote pet adoption and responsible pet ownership.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Administered first aid to animals in need of medical attention.
- Supported animal wellbeing by caring for both the physical and mental health needs of the animals.
- Prepared and administered medications and treatments as prescribed by rescue administrator.
- Fostered both dogs and kittens
Counter Manager
54 Fitness
09.2016 - 03.2020
- Trained and assisted in hiring of front desk personnel.
- Trained personnel in equipment maintenance.
- Maintained employee schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained accurate customers accounts and billing.
- Sold merchandise through effective customer service techniques.
Substitute Teacher, K-12
Hammonton Board Of Education
09.2005 - 06.2013
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities when needed.
Instructional Aide
Hammonton Board Of Education
09.1999 - 06.2005
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
- Recorded grades for coursework and tests.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
Education
Counseling Psychology
Glassboro State College
Glassboro, NJ08.1990
Counseling Psychology
Beaver College
Glenside05.1985
High School Diploma -
Cherry Hill High School West
Cherry Hill, NJ06.1981
Skills
- Time Management
- Prioritizing Work
- Issue Resolution
- Basic Bookkeeping
- Serve Customer Needs
Timeline
Office Assistant
14 Towing Service
07.2020 - Current
Counter Manager
54 Fitness
09.2016 - 03.2020
Animal Rescue Volunteer
Various Rescue Groups
06.2012 - 03.2022
Substitute Teacher, K-12
Hammonton Board Of Education
09.2005 - 06.2013
Instructional Aide
Hammonton Board Of Education
09.1999 - 06.2005
Counseling Psychology
Glassboro State College
Counseling Psychology
Beaver College
High School Diploma -
Cherry Hill High School West