Andreen Lawson Hanna
PEMBROKE PINES,FL
Summary
Adept at effective professional communication, possessing strong problem-solving skills and the ability to thrive in high-pressure environments while adapting to changing conditions. Demonstrates unwavering commitment to integrity and confidentiality with a track record of delivering exceptional customer service. Known for meticulous attention to detail and fostering effective teamwork, continuously seeking opportunities for growth and improvement.
Overview
16
16
years of professional experience
Work History
Hospitality Manager / Airbnb Host
Airbnb
05.2020 - 01.2024
- Managed property maintenance, including housekeeping, landscaping, and pool maintenance, ensuring safety, attractive, and comfortable environment for guests.
- Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Demonstrated passion for excellence in client service, consistently delivering exceptional service to ensure client satisfaction and loyalty.
- Leveraged background in business to provide personalized service and support, addressing client inquiries and resolving issues promptly and effectively.
- Scheduled work hours for 5 employees to achieve adequate manpower coverage.
Contact Center Customer Service Agent
Dade County Federal Credit Union
09.2007 - 02.2019
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Thrived in high-pressure environment by demonstrating urgency while upholding professionalism, adeptly multitasking, and swiftly adjusting to change with expertise.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Demonstrated empathy in handling difficult situations, cultivating trust and loyalty among customers.
- Skilled in fostering positive influence on both team members and peers.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL04.2004
Skills
- Exceptional proficiency in professional communication
- Robust problem-solving aptitude
- Capability to perform effectively under pressure and adjust to shifting circumstances
- Demonstrated commitment to integrity and confidentiality
- Outstanding proficiency in customer service delivery
- Meticulous attention to detail and thoroughness
- Effective team collaboration and influential skills
- Persistent dedication to continuous learning and improvement
Timeline
Hospitality Manager / Airbnb Host
Airbnb
05.2020 - 01.2024
Contact Center Customer Service Agent
Dade County Federal Credit Union
09.2007 - 02.2019
Associate of Arts - Business Administration
Miami Dade College