Andrée Marie Viho
Caseworker
Fuquay-Varina,USA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
10
10
years of professional experience
Work History
Operations Manager
PRIASH TRANSPORTATION
02.2023 - Current
- Responsible for managing and monitoring the schedules of truck drivers and delivery vehicles daily as well as for analyzing optimal routes for delivery
- Conducts the analysis and validation of potential and/or new customers (corporate clients and individuals)
- Coordinates the logistics for schedules and deliveries via phone calls and emails
- Generates invoices, bills of lading, and receipts while maintaining the database for all transactions and deliveries.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Teacher & Caseworker
SOUTHERN WAKE ACADEMY
12.2018 - 06.2022
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
Facilitator
FAMILY RESOURCE CENTER SOUTH
03.2015 - 11.2018
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.
- Communicated widely on the importance of diversity during supervision of and interactions within the team and registered participants
- Led the evaluation of social and economic protection policies to ensure access to social services.
- Identified areas in need of improvement and implemented solutions.
Education
Bachelor of Arts - Social Work
NORTH CAROLINA CENTRAL UNIVERSITY
Durham, United States12.2016
Skills
- Case management
- Referrals and networking
- Crisis Intervention
- Social services
- Proficiency using computer tools: Microsoft Office Word, Excel, and PowerPoint
- Effective problem-solving skills
- Strong sense of organization
- Ability and skills to maximize time management
- Fluent in French and English, including giving presentations and acting as meetings' facilitator
Custom
French, Native & Professional, English, Native & Professional, Vision screening certification, Standard First Aid, Blood Borne Pathogens/OSHSA, NCI Interventions - Prevention and Alternatives (Part A), Cardiopulmonary Resuscitation (CPR)/Automated External Defibrillator (AED)-Adult, Child & Infant., Mental Health First Aid
Custom
- Brittany Ray, Head of School, Southern Wake Academy, Holly-Spring, NC, 27526, (910)-639-4793, Drbrittanyray@gmail.com
- Shea Cleveland, Program Director, Family Resource Center South, Atlantic Raleigh, NC, 27609, (919)-740-6343, sheacleveland@frcsa.org
- Tracey Smith, Program Manager, American Cancer Society, Raleigh, NC, 27615, (919)-334-5241, Tracey.smith@cancer.org
Languages
French
Native or Bilingual
Timeline
Operations Manager
PRIASH TRANSPORTATION
02.2023 - Current
Teacher & Caseworker
SOUTHERN WAKE ACADEMY
12.2018 - 06.2022
Facilitator
FAMILY RESOURCE CENTER SOUTH
03.2015 - 11.2018
Bachelor of Arts - Social Work
NORTH CAROLINA CENTRAL UNIVERSITY
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