Andres Garza
Oceanside,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Club WYNDHAM
07.2020 - 12.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Dishwasher
West Steak And Seafood
06.2019 - 08.2019
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Education
High School Diploma -
El Camino High School
Oceanside, CA06.2019
Skills
- Guest Relations
- Registration Processing
- Report Generation
- Credit and Cash Payments
- Information Protection
- Room Assignments
- Front Office Support
- Guest Services
Certification
- Food Handler's License - Since October 2022
- Driver's License - Since July 2019
Timeline
Front Desk Agent
Club WYNDHAM
07.2020 - 12.2023
Dishwasher
West Steak And Seafood
06.2019 - 08.2019
High School Diploma -
El Camino High School