Andres Ibarra

Key Responsibilities:

• Monitor and analyze security events and incidents in real-time
• Investigate and triage security alerts, escalating critical issues to senior team members or appropriate departments to mitigate risks and prevent security breaches.
• Perform log analysis, identify suspicious activities, and conduct proactive threat hunting to uncover vulnerabilities within the organization's infrastructure.
• Coordinate with internal and external teams to execute incident response protocols, including containment, eradication, and recovery, following industry best practices.
• Continuously stay updated on emerging cyber threats, trends, and industry best practices to enhance the organization's security posture.
• Provide support for vulnerability management processes, including scanning, patching, and addressing critical system vulnerabilities.

Key Skills:

• Security Information and Event Management (SIEM) tools (Lenel, Service Desk, Xprotect, etc.).
• Incident Response & Management
• Threat Hunting & Vulnerability Management
• Log Analysis & Event Correlation
• Cybersecurity Best Practices & Regulatory Compliance
• Security Monitoring & Alerting
• Risk Mitigation & Threat Intelligence

Key Responsibilities:

• System Design & Implementation: Designed, configured, and deployed scalable access control systems, including biometric, RFID, and proximity card technologies, to ensure secure entry for authorized personnel.
• Security & Risk Management: Conducted regular risk assessments and vulnerability audits to identify potential security breaches, developing strategies to mitigate risks and enhance overall system integrity.
• User Access Control: Managed and maintained user access privileges across physical and digital platforms, ensuring the proper authorization for all personnel in line with security policies and procedures.
• Incident Response & Investigation: Led incident response for access-related security breaches, analyzing logs, identifying the source of unauthorized access, and implementing corrective actions.
• Integration & Troubleshooting: Integrated access control systems with other security technologies (CCTV, alarms, and monitoring software) to provide a unified, comprehensive security framework.

Key Skills:

• Physical and Logical Access Control Systems (Genetec, HID, S2 Security, etc.)
• Cybersecurity Protocols and Threat Mitigation.
• Incident Response & Forensic Analysis
• Security Audits & Risk Assessments
• Compliance (GDPR, ISO 27001, HIPAA, etc.)
• System Integration & Troubleshooting
• User Training & Documentation
• Project Management & Cross-functional Collaboration

Key Responsibilities:

• Provide timely and effective technical support for end-users, addressing issues related to hardware, software, networking, and system applications.
• Diagnose and troubleshoot technical issues via phone, email, remote desktop, and on-site assistance, ensuring quick resolution of support tickets.
• Maintain and manage help desk ticketing systems, prioritizing and categorizing incoming requests to ensure efficient handling.
• Install, configure, and upgrade software and hardware components, including desktops, laptops, printers, and peripheral devices.
• Assist with network connectivity issues, including VPN setup, Wi-Fi troubleshooting, and troubleshooting DNS, TCP/IP, and DHCP issues.
• Collaborate with other IT teams to resolve more complex technical issues and escalate problems when necessary.
• Provide user training on common software applications, company-specific tools, and IT security best practices.
• Maintain documentation of troubleshooting steps, known issues, and user-facing solutions in knowledge base for future reference.
• Monitor system performance and proactively identify potential issues, taking preventive measures to avoid disruptions.

Key Skills:

• Technical troubleshooting (Windows, macOS, Linux)
• Hardware and software installation and maintenance
• Remote support and diagnostic tools
• Network troubleshooting (TCP/IP, DNS, VPN, Wi-Fi)
• Help desk ticketing systems (e.g., Zendesk, ServiceNow, Jira)
• Excellent communication and customer service skills
• Strong understanding of cybersecurity best practices
• Active Directory and user account management

Certifications:

• CompTIA A+
• ITIL Foundation
• Microsoft Certified: Windows 10