Andres Liranzo
Hackensack,NJ
Summary
Results-driven leader with over ten years of experience in leadership, client service, and training. Proven track record of enhancing organizational performance through a strong focus on company culture. Committed to improving both customer and employee satisfaction by fostering a positive work environment.
Overview
13
13
years of professional experience
Work History
Sales Advisor
Mercedes-Benz
Paramus, NJ
01.2024 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Master General Agent
Globe Life, National Income Division
New York, NY
08.2021 - Current
- -Develop new sales staff and equip them with necessary tools to have a successful career with our company.
- -Develop sales leaders by providing leadership training & 1 on 1 daily meetings.
- -Increase overall sales performance.
- -Provide exceptional leadership qualities to maximize production and retain a high-performance work staff.
- -Review daily reports.
- -Create sales scripts to ensure consistent sales within the organization.
- -Consistently find new problems that can be resolved to maintain both staff and client satisfaction.
General Agent
Globe Life, National Income Division
New York, NY
06.2019 - 08.2021
- -Drive sales performance by keeping sales staff motivated.
- -Review quality of sales to ensure customer retention and satisfaction.
- -Construct performance reports and share with sales staff and upper management.
- -Review weekly performance and recognize top performing agents. Extend monthly, quarterly, and yearly rewards.
- -Attend monthly leadership meetings to discuss the improvement of overall sales staff.
- -Assist in the development of sales training.
Supervising Agent
Globe Life, National Income Division
New York, NY
09.2018 - 06.2019
- -Drive sales and maintain high client retention.
- -Train all new hires on; presentation and phone scripts, company computer systems, proper phone etiquette, proper sales attire, high performing verbiage, and maintaining customer retention.
- -Audit "agent to customer" sales transactions to ensure company standard experience was met.
Agent
Globe Life, National Income Division
Edison, New Jersey
04.2016 - 09.2018
- -Always ensure 100% client satisfaction. This led to multiple awards from the company.
- -Break records in sales while still maintaining quality interactions with clients.
- -Report all new sales to create a weekly performance review with upper management.
- -Aid in developing new office in Boston, Massachusetts. Assisted with new agent training, new supervisor training, and new Manager training.
- -Review daily customer needs using company's client portal and ensure all client needs were met.
Loss Prevention Manager
Century 21 Dept. Stores
New York, NY
10.2012 - 03.2016
- -Reduce company shrink by 30% by increasing customer satisfaction, theft prevention, and officer training.
- -Investigate fraudulent transactions and partner with NYPD fraud investigators to eliminate and dismantle fraudsters in our store.
- -Train and oversee supervisors on different facets of the department.
- -Conduct daily power meetings with staff to discuss objectives for the day.
- -Build and maintain relationships with staff and managers of different departments. This helped in increase inside employee theft.
Education
Associate of Science - Criminal Justice
Monroe College
New Rochelle, NY05-2011
Skills
- Bilingual (English & Spanish)
- Sales Skills
- Critical Thinking
- Customer Satisfaction
- Problem Solving
- Improving Customer Experience
- Leadership
- Teamwork
- Communication
- Time Management
LANGUAGES
English
Spanish
Timeline
Sales Advisor
Mercedes-Benz
01.2024 - Current
Master General Agent
Globe Life, National Income Division
08.2021 - Current
General Agent
Globe Life, National Income Division
06.2019 - 08.2021
Supervising Agent
Globe Life, National Income Division
09.2018 - 06.2019
Agent
Globe Life, National Income Division
04.2016 - 09.2018
Loss Prevention Manager
Century 21 Dept. Stores
10.2012 - 03.2016
Associate of Science - Criminal Justice
Monroe College