Andres Mata
Wilsonville,OR
Summary
Professional claims specialist with strong record in handling and resolving complex claims efficiently. Adept at analyzing data, identifying discrepancies, and providing solutions that drive positive outcomes. Effective team collaborator with focus on achieving results and adapting to evolving requirements. Skilled in negotiation, customer service, and regulatory compliance, consistently ensuring accuracy and fairness.
Overview
16
16
years of professional experience
Work History
Night Auditor
Hilton Garden Inn
08.2023 - Current
- Acts as Night Manager On Duty during the graveyard shift
- Balances, investigates, analyzes and corrects any out-of-balance accounts' involving all vouchers, credit cards, city ledger and cash accounts
- Verifies all in-house and closed accounts for accuracy
- Validates all rates and posts room and tax charges accurately
- Responsible for customer service interactions and greeting all guests
- Maintain an accurate and efficient hotel guest ledger, daily billing, and guest satisfaction
- Review all daily transactions and search for any anomalies to correct
Transportation Security Officer
DHS-TSA
06.2024 - 12.2024
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Notifying supervisors of security breaches while maintaining order and directing foot traffic in the airport
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
Case Manager
State of Oregon DOJ Child Support
11.2022 - 08.2023
- Sorting through and analyzing mass amounts of information including attention to detail, consistency, and organization
- Review individuals’ case documents and records to determine if a child support order is needed
- Contact agency customers and other service providers to gather information to assist in establishing paternity and to establish and enforce support orders
- Establish, modify, enforce, and provide accounting records for child support orders by deciding needed action
- Apply federal and state laws, rules, and agency policies and procedures
- Verify payments are properly disbursed
- Verify accuracy of any state agency claims against child support
- Request, review, and evaluate paternity declarations to initiate action
- Complete and file legal documents to establish paternity
- Gather wage and health care information, research and apply child support guidelines to calculate support obligation
Night Auditor
Hilton Garden Inn
09.2020 - 05.2023
- Acts as Night Manager On Duty during the graveyard shift
- Balances, investigates, analyzes and corrects any out-of-balance accounts' involving all vouchers, credit cards, city ledger and cash accounts
- Verifies all in-house and closed accounts for accuracy
- Validates all rates and posts room and tax charges accurately
- Responsible for customer service interactions and greeting all guests
- Maintain an accurate and efficient hotel guest ledger, daily billing, and guest satisfaction
- Review all daily transactions and search for any anomalies to correct
Claims Specialist
State Of Oregon UI
04.2021 - 12.2022
- Analyzes claims to determine eligibility for Unemployment Insurance benefits; applies relevant statutes, rules and regulations
- Detects potentially disqualifying issues and uses problem solving methods to determine eligibility for unemployment insurance benefits
- Answer technical questions regarding the status of unemployment claims, wage record discrepancies, claims procedures, or problems identified that prevent claims processing
- Respond to inquiries from a diverse population of customers
- Answer claims related questions, interpret unemployment insurance laws and rules and correct problems on claims already in existence
Assistant Rural Carrier
United States Postal Service
04.2017 - 04.2021
- Sort mail and packages in proper sequence to ensure proper delivery along a prescribed route and load mail and packages accordingly
- Practiced time management to ensure timely delivery of mail and packages to customers
- Deliver packages and mail to customers that required signatures
- Listened to customers concerns about their mail concerns
Night Auditor
Residence Inn Lake Oswego
12.2018 - 03.2020
- Responsible for customer service interactions and greeting all guests
- Maintain an accurate and efficient hotel guest ledger, daily billing, and guest satisfaction
- Review all daily transactions and search for any anomalies to correct
- Being available for any guest request while completing night audit functions
Night Auditor
Residence Inn Pearl District
07.2016 - 08.2017
- Responsible for customer service interactions and greeting all guests
- Anticipate guest needs upon check-in & during their stay
- Maintain an accurate and efficient hotel guest ledger, daily billing, and guest satisfaction
- Review all daily transactions and search for any anomalies to correct
- Assist in training new associates with guest interactions while resolving their inquiry
- Being available for any guest request while completing night audit functions
Jewelry Sales Associate
Fred Meyer Jewelers
08.2016 - 01.2017
- Greet customers as they entered the store
- Responsible for opening & closing the store on a regular basis
- Created an uplifting environment for customers & associates while learning about our products
- Assess customer needs & found solutions to their liking
- Maintain daily case counts & restocked merchandise when necessary
- Inspect & clean customers jewelry on a regular basis to identify repairs needed
Guest Service Representative
Residence Inn Alamo Plaza
08.2015 - 07.2016
- Responsible for customer service interactions and greeting all guests
- Maintain an accurate and efficient hotel guest ledger, daily billing, and guest satisfaction
- Communication hub for all departments
- Certified Tourist Ambassador providing guests with information and anticipating their traveling needs
- Cross-trained in housekeeping to assist in inspection of guest room cleanliness
- Cross-trained in gatehouse department providing evening food and beverage mixers to guests
- Educate and train new employees on hotel processes, procedures and the culture of the hotel
Valet Supervisor
JW Marriott Hill Country Resort & Spa
05.2014 - 06.2016
- Greet customers in their vehicle as they arrive at the hotel
- Assist guests with their porterage and label their carts with their name and room number
- Retrieve vehicles in a timely fashion
- Responsible for accurate daily billing
- Received100% on Basic Standard Audit in2014 &90% for2015
Customer Care Billing
Time Warner Cable
03.2014 - 08.2015
- Greet customers via phone calls coming into the contact center
- Assist customers with questions regarding their bills
- Upgrade services whenever necessary and ensure customers have the correct services
- Provide basic troubleshooting with Time Warner equipment and solve customer complaints
- Process payments over the phone and educate customers on different ways to make their payments to avoid additional fees
- Educate new and existing customers with free apps
Risk Operations Analyst
J.P. Morgan Chase
05.2013 - 03.2014
- Assist customers regarding their online account by approving online wires, quick pay and bill pay transactions & also re-establishing their online access
- Assist branch bankers with customer’s accounts, restricting accounts and re-activating accounts, answering questions about their online accounts & approving new customer account signups
- Resolve inbound calls from various departments by answering questions about customers’ accounts
Customer Service Representative
Portland General Electric
11.2008 - 03.2013
- Guide customers to appropriate solutions with PGE programs, products, and services
- Respond to high bill inquiries and energy use questions
- Advise customers on open/close procedures, payment plans, credit and collection practices, billing inquiries, and social service agency assistance & negotiate payment arrangements
- Assist customers in understanding their rights and responsibilities with regard to OPUC regulations, use of product, and customer service policies
Education
High School Diploma -
University High School
Waco05-1998
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Punctual and dependable
- Balancing transactions
- Teamwork and collaboration
Timeline
Transportation Security Officer
DHS-TSA
06.2024 - 12.2024
Night Auditor
Hilton Garden Inn
08.2023 - Current
Case Manager
State of Oregon DOJ Child Support
11.2022 - 08.2023
Claims Specialist
State Of Oregon UI
04.2021 - 12.2022
Night Auditor
Hilton Garden Inn
09.2020 - 05.2023
Night Auditor
Residence Inn Lake Oswego
12.2018 - 03.2020
Assistant Rural Carrier
United States Postal Service
04.2017 - 04.2021
Jewelry Sales Associate
Fred Meyer Jewelers
08.2016 - 01.2017
Night Auditor
Residence Inn Pearl District
07.2016 - 08.2017
Guest Service Representative
Residence Inn Alamo Plaza
08.2015 - 07.2016
Valet Supervisor
JW Marriott Hill Country Resort & Spa
05.2014 - 06.2016
Customer Care Billing
Time Warner Cable
03.2014 - 08.2015
Risk Operations Analyst
J.P. Morgan Chase
05.2013 - 03.2014
Customer Service Representative
Portland General Electric
11.2008 - 03.2013
High School Diploma -
University High School