Andres Munoz
Escondido,CA
Summary
Business analytics professional with expertise in data analysis and client management. Recognized for enhancing customer loyalty through targeted campaigns, achieving the Presidents Club award for Customer Satisfaction. Proven track record in managing financial tasks and fostering relationships to drive business success.
Overview
9
9
years of professional experience
Work History
Account Executive
Diamond Environmental Services
San Marcos, California
07.2024 - 07.2025
- Conducted regular check-ins with clients to assess satisfaction and gather feedback. Also, conducted market research to identify new business opportunities. Negotiated contracts with clients to ensure profitable outcomes for the company. Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
Car Salesperson
Quality Chevrolet
01.2019 - 07.2024
- Develop relationships with potential buyers through phone calls and emails. Explain product capabilities and features and financial options. I would assess customers' preferences and financial limitations to determine and provide appropriate choices. Also attend weekly staff meetings to discuss new marketing initiatives and customer feedback. Lastly assist with new associate training.
Business Office Associate
Carmax
01.2017 - 08.2019
- Managed daily operations of the finance department including maintaining records, balancing books, tracking and communicating the progress of auto transactions to management, Handled and audited sales documents to ensure company and government requirements were met and completed (i.e., contracts, title transfers, loans, etc). Resolved customer complaints in a professional and timely manner while adhering to company policies. Trained co-workers on the appropriate processes for the finance department. Provided assistance with billing inquiries and payment processing. Performed multiple tasks simultaneously, including data entry, filing, and answering phone calls. Also won the “Presidents Club” award for Customer Satisfaction
Education
MBA - Business Analytics
California State University-San Marcos
08-2024
Bachelor of Arts - Criminal Justice
California State University-San Marcos
05-2020
Skills
- Sales strategy
- Sales forecasting
- Client management
- Data Analysis
- Microsoft Excel expertise
- Analytical problem-solving
Languages
Spanish
Timeline
Account Executive
Diamond Environmental Services
07.2024 - 07.2025
Car Salesperson
Quality Chevrolet
01.2019 - 07.2024
Business Office Associate
Carmax
01.2017 - 08.2019
MBA - Business Analytics
California State University-San Marcos
Bachelor of Arts - Criminal Justice
California State University-San Marcos