Andres M Ruiz
Sun City Center
Summary
Dynamic professional with extensive experience at Federal Express Corporation, excelling in operations and logistics. Proven ability to enhance team performance through training and support. Skilled in route optimization and proficient in Microsoft Excel. Recognized for exceptional communication and problem-solving skills, driving efficiency in fast-paced environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Full Time Swing Driver
Federal Express Corporation
Tampa
07.2004 - Current
- Professional Experienced Swing Driver / Operations & Logistics Support
- Forge Trainer
- CSS Mastery
- FRO (Route Optimization)
- Eops and InControl
- Knowledgeable in AMS (Address Management System)
- Trained and supported team members in AMS, CSS and boosted team performance.
- Communicate any flight delays and package volume for the station during AM meetings
- Conducted route coverage during absences and or sick calls
- Assisted Operations Manager in organizing and supervising PM operations
- Famis, Mobile Manager, and dimensions used for timecard management
- Managed daily setup for documentation sorting, including setting up computers and printing maps.
- Submit and verify international batch documentation during PM sort
- PM Lead: Oversaw reload operations, ULDS preparation, and coordinated sort setup for outbound shipments.
- Researched and corrected packages by locating accurate address information through ACO (address corrections)
- Served as Flow Coordinator, assisting the Operations Manager in the PM Operations
Customer Service Representative /Dispatcher
AAA - Auto Club South
Heathrow
11.2003 - 07.2004
- Handled inbound calls, including answering multiple telephone lines, and obtaining new members' information
- Information and reason for service, provide the member with an estimated time of arrival for service.
- Achieved sales and maximized the company's revenue by assisting members in upgrading Current membership.
- Provided exceptional service by being attentive to member needs and assisting members in the completion and administration of new memberships; complied with cash handling procedures.
- Followed AAA guidelines, standards, and procedures as well as the direction of AAA management, including attending meetings and training classes as required.
- Relayed work orders, messages, and information to field drivers using telephones or two-way radios.
- Scheduled and dispatched tow truck drivers to appropriate locations according to the member requests.
- Recorded and maintained customer information, services performed, charges, expenses, and other miscellaneous information.
Assistant Manager/Forklift Operator
Bartelstone Glass Distributors
Bronx
05.1993 - 09.2003
- Assisted Manager in the distribution of auto glass, including the operation of a forklift, as well as interim driver delivering auto glass to smaller corporations.
- Provided support to the Manager in planning, assigning, and supervising employee workload.
- Oversee shipping/receiving, including coordinating and directing warehouse drivers, ensuring that Freight is loaded/unloaded, as well as packing and crating auto glass in accordance with established safety and cost standards.
- Supervised all ingress and egress of drivers delivering auto glass.
- Handled inbound and outbound calls, including answering multiple telephone lines, placing and taking orders, providing quotes, dispatching orders to drivers and smaller auto glass companies, and handling returned and damaged merchandise.
- General administrative office duties including filing, light typing, and bookkeeping, as well as scheduling appointments.
- Managed inventory and stock of the warehouse through the order entry system.
Education
Associate's degree - Computer Science
Monroe College
New Rochelle, NY06.1996
Skills
- Typing 60 wpm
- Proficient in Microsoft Outlook
- Proficient in Windows 10
- Proficient in Word
- Proficient in Excel
- Forklift Operator
Certification
Commercial driver's license, Class C, FL, H (Hazardous Materials)
Timeline
Full Time Swing Driver
Federal Express Corporation
07.2004 - Current
Customer Service Representative /Dispatcher
AAA - Auto Club South
11.2003 - 07.2004
Assistant Manager/Forklift Operator
Bartelstone Glass Distributors
05.1993 - 09.2003
Associate's degree - Computer Science
Monroe College
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